Tech Paxum App scan QR code

[TurboB]

While logging to Paxum on desktop PC I have this:
"Scan this QR code with your linked mobile device to access your account".

Scanning with phone's QR code scanner does not helps.
I am dumb enough and can't find this option inside Paxum App.

Any ideas?

[GoCastaway]

While logging to Paxum on desktop PC I have this:
"Scan this QR code with your linked mobile device to access your account".

Scanning with phone's QR code scanner does not helps.
I am dumb enough and can't find this option inside Paxum App.

Any ideas?

Did you installed the Paxum app?

[TurboB]

Did you installed the Paxum app?

Yes, and it is working fine.

[bgmen]

Edited: Using the phone's camera, you should see a link to the app where you can approve the login. Tried it on Android and it just works.

[xxx6live]

While logging to Paxum on desktop PC I have this:
"Scan this QR code with your linked mobile device to access your account".

Scanning with phone's QR code scanner does not helps.
I am dumb enough and can't find this option inside Paxum App.

Any ideas?

Scan it with the phone´s camera, it contains a link to open the Paxum app to approve the login.
Just tested on iPhone, opens a yellow link to click on.
Maybe your phone is different...

[TurboB]

Edited: Using the phone's camera, you should see a link to the app where you can approve the login. Tried it on Android and it just works.

I am getting strange long code while scanning with phone's scanner - pax:// - which can be copied, but not opened.

Edit: of course it can't be opened as it is not http.

[TurboB]

Scan it with the phone´s camera, it contains a link to open the Paxum app to approve the login.
Just tested on iPhone, opens a yellow link to click on.
Maybe your phone is different...

Xiaomi on Android 14. Link starting pax:// - which is not http(s):// - and can't be opened.

[bgmen]

I am getting strange long code while scanning with phone's scanner - pax:// - which can be copied, but not opened.

This is a shortcode for the Android app. Check if Paxum has the necessary permissions, especially the camera. Also, if there is any additional system protection, it may block the application.

[xxx6live]

Strange.

Also, if the app on the phone is already open and logged in, the notification pops up and I can just tap on it to approve the PC login. No need for the QR.

[TurboB]

This is a shortcode for the Android app. Check if Paxum has the necessary permissions, especially the camera. Also, if there is any additional system protection, it may block the application.

For Paxum app was allowed camera and microphone.
Notifications was blocked.
After enabling it now I can login on desktop even without any scans of QR - only by approving in app.

Thanks.

[GoCastaway]

For Paxum app was allowed camera and microphone.
Notifications was blocked.
After enabling it now I can login on desktop even without any scans of QR - only by approving in app.

Thanks.

Good to hear that it works now

[BigFurry]

They really should add a QR reader inside the Paxum app though, would make it a lot easier

[RuthB]

For Paxum app was allowed camera and microphone.
Notifications was blocked.
After enabling it now I can login on desktop even without any scans of QR - only by approving in app.

Thanks.

I'm glad things are working for you! Don't forget, we do have Live Chat on our website if you encounter any further issues. You can reach our team there, or by opening a ticket, or sending an email to support.

They really should add a QR reader inside the Paxum app though, would make it a lot easier

As a 'non-tech' I don't know the viability, but thanks for your suggestion! I'll pass it along to the Devs