IBill - When ?

[Resolute]

Pleeeeese communicate with us as to the status of the CMI.

Does anyone have any news re this.

Resolute.

[quiet]

jesus, chill.

posting on gfy isn't going to help you dude. i'm a 'premium' client and i haven't heard a thing. i'll post when i do...

[evo_t]

I'm a premium too and haven't heard anything. However iBill monitor this board and it sometimes seems an explanation comes here first.

[quiet]

Originally posted by evo_t
I'm a premium too and haven't heard anything. However iBill monitor this board and it sometimes seems an explanation comes here first.

uh, have you seen how many ibill threads there has been today?

lol

[PCA]

Simple question!
Simple answer:

N E V E R

it's time to

[yall]

ok ok damnit...

As soon as we are all done typing our resume's, we will reply! FUCK! We gotta watch our backs first before we stop paying all of you!

[BritishTwinks]

Originally posted by Resolute
Pleeeeese communicate with us as to the status of the CMI.

Does anyone have any news re this.

Resolute.

Weren't you defending iBill in another thread not so long ago?

This is exactly why people like me don't like them. They don't communicate, they don't compensate, they don't care. Processing with them is fine while everything is automated and standard, but as soon as anything goes wrong or you want some service from them, (i.e. when a real person needs to get involved), they fall apart.

How much work would it be to send a mailer out to all clients?

[Resolute]

Originally posted by CashAddict

Weren't you defending iBill in another thread not so long ago?

This is exactly why people like me don't like them. They don't communicate, they don't compensate, they don't care. Processing with them is fine while everything is automated and standard, but as soon as anything goes wrong or you want some service from them, (i.e. when a real person needs to get involved), they fall apart.

How much work would it be to send a mailer out to all clients?

Yerr I was defending them.
Down here in Australia we believe in giving people "a fair go" but Ibills non performance in advising their clients what is going on over the weekend has been abysmal.

[crescentx]

I can't believe anyone is still using them. They're sleazy and dishonest - I mean it pretty much says it all that they're so sleazy and dishonest they have to create a special stats too to show you how much they *still* haven't paid you for, one year, fifteen phone calls, twenty e-mails, and one lawyer's letter later. I guess we're lucky, they only owe us $4600 (not all of which is from the WorldCom period interestingly enough), but I've seen posts on other boards as well as this one where they owed people $20-$50K. I'm a "premium" customer, we weren't paid for any Web900 from May of last year on hardly, fortunately we shut down our IBill Web 900 signups and replaced them with Verotel. I called my account rep, she said she'd keep me posted. That was last week. No response. I don't trust them, I don't trust their stats. Adult webmasters should boycott them.

-doug

[Cindyff]

Most webmasters who value getting paid have already switched to more professional services. I don't think Ibill are dishonest they just plain don't care. Their futile attempt at culling favor by inviting the last few big account to their office was an obvious a last ditch attempt to save what little adult accounts they had left.

Here we are in day 4 of no CMI and i can only imagine the problems that will emanate from this massive fuck up. The only way to help minimize this consistent mess is to ditch Ibill as so many sensible webmasters already have and go with a company that cares about you, has good customer service and is innovative in its billing approach.

Will Ibill go out of business, i doubt it , will they lose all or most of their adult business , its already happened and this final stupid mess will be the final nail in their adult processing coffin.

Cindyxx

[Cindyff]

Originally posted by Resolute


Yerr I was defending them.
Down here in Australia we believe in giving people "a fair go" but Ibills non performance in advising their clients what is going on over the weekend has been abysmal.

Do you know why you don't get any notification at weekends? because most of the staff go home, they don't have a clue about how we webmasters work, that this profession is a 16 hour a day 7 days a week job ( if you want to make a success of it ) When we used to use them it was impossible to get any answer's at weekends and only an emergency crew of tech guys are there.

You know i think the only reason some sites still use Ibill is because they don't want to lose recurring billings which are not transferable. Our main sponsor still has around 1500 rebills even though they dropped Ibill 9 months ago, but in time they to will stop and Ibill will no longer be their problem.


Cindy xx

[JimW]

it would be nice if Ibill would at least give us an eta...

[BritishTwinks]

Originally posted by Resolute


Yerr I was defending them.
Down here in Australia we believe in giving people "a fair go" but Ibills non performance in advising their clients what is going on over the weekend has been abysmal.

We believe in that here too - British sense of fair play and all that - but it's also fair to warn other webmaster when a company has consistently got so many things wrong.

[iBill_Service]

We expect CMI to be online and fully functional by 4 pm EST. Please be assured that real-time and rebill transaction processing is continuing as normal. In addition, www.iBillcs.com and internal systems used to service consumer requests have been working throughout the weekend.

Again we apologize for the inconvenience. We understand how frustrating this is and appreciate your continued patience.

[Master_Yoba]

so when ??

[SBJ]

Originally posted by iBill_Service
We expect CMI to be online and fully functional by 4 pm EST. Please be assured that real-time and rebill transaction processing is continuing as normal. In addition, www.iBillcs.com and internal systems used to service consumer requests have been working throughout the weekend.

Again we apologize for the inconvenience. We understand how frustrating this is and appreciate your continued patience.

4pm what day??

This is BS.. I like to know what I'm making off sites and 4 days is just stupid.. I'm so glad my main Ibill site I promote is planning on going to Globill soon.. Only one more site left and I know I won't be promoting any new Ibill sites anytime soon

[ali44]

I agree with Cindyff, I myself have moved to ccbill, still with ibill for the rebills & reserved I have.
I'm new here, found this site by seaching on google.com "ibill sucks" and there are plenty of thread related to such searching keyword. I suggest anyone who still with ibill move to another processor as soon as they can. I was lazy to do so myself, but the Visa regulation by Ibill helped me, truthfully thanks to Ibill, I wanted to do it so long again, but wouldn't have if they didn't fuck me up so bad.
Anyway those with Ibill better move before the Mastercard regulation come along. Could be another big mess. It took about 3 days to move to another Ccbill, and 2 hours of your time on computer max.
Look @ them, talking like professional, "internal network issue", "understand how frustrating this is", bunch of BS. They don't understand jack, I bet the guy doesn't know what he's talking about, just copy the notice from his supervisor email and paste it out here.
Get yourself out of trouble peeps! If you don't control your life, others will.

[iBill_Service]

We expect CMI to be online at 4 pm EST today.

[Cindyff]

I will expect it when i see it ?

Cindy xx

[Biggy2]

Originally posted by iBill_Service
We expect CMI to be online at 4 pm EST today.

Thanks, but next time don't feed us with bullshit..

We're not stupid, everyone knows you didn't work day and night during the weekend..

Funny how Monday morning comes and "oh, it will be up in a few hours".

Pretty much, your tech staff took the weekend off, you told webmasters that they couldnt see the stats, and pretty much lied..

tell me, am i far from the truth?

[Cindyff]

Originally posted by Biggy2


Thanks, but next time don't feed us with bullshit..

We're not stupid, everyone knows you didn't work day and night during the weekend..

Funny how Monday morning comes and "oh, it will be up in a few hours".

Pretty much, your tech staff took the weekend off, you told webmasters that they couldnt see the stats, and pretty much lied..

tell me, am i far from the truth?

You hit the nail on the head



Cindy xx