Chargebacks

[ShowMe69]

Hey what recourse do you guys use for chargebacks, I got 8 from the same damn person, that Zombaio honored and it is costing me $415.00.

Kinda fucked position to be in when an asshole defrauds you and then pay a $32.00 penalty each chargeback, plus a 5% surcharge, when the scrubbing is supposed to be done by the processor not me.

Currently I put these people on my defraud/theft list which on my sites and indexed by Google, only way they get off is to settle the debt. If you guys have any other ways that work I am interested in hearing, or if you know of companies that deal with adult chargebacks.

[BIGTYMER]

It has nothing to do with Zombaio.

What was the chargeback reason?

[ShowMe69]

supposedly fraud somebody used their card, blah, blah
1-2 months maybe, 4 months...not likely, not when ip person in same area

[LeRoy]

Sucks about the chargebacks!

Those fees hurt big time too. Cant get around the fees I suppose. This makes up for the low % they're offering .02

We contsantly watch our sales. We have some things in place to battle the fraud... If we can void a sale to avoid the chargeback we will.

[BIGTYMER]

supposedly fraud somebody used their card, blah, blah
1-2 months maybe, 4 months...not likely, not when ip person in same area

Yeah nothing you can do about that. Sorry to hear it.

Be sure to ban the user from your site.

[ShowMe69]

Fuck that's stupid

Johnny, each chargeback cost an additional $32, plus your chargeback ratio goes up, so you pay an additonal 5% surcharge on future processing until the ratio goes down. It does cost , and quite abit

[marlboroack]

If Affiliate fraud, ditch them. Just card banging you.

Implement a phone verification system on the joins.

Contact me for script.

I'm #1 in chatter traffic. I can convert it.

[bean-aid]

If Affiliate fraud, ditch them. Just card banging you.

Implement a phone verification system on the joins.

Contact me for script.

I'm #1 in chatter traffic. I can convert it.

What does chatter traffic have to do with anything? Why would any program owner want to put an additional scrub for phone verification... that's dumb.

Showme... your sites seem like they are big enough that you should be getting a merchant account. Then you work as a *team* with *YOUR* bank to fight chargebacks instead of leaving it up to a third party processor to make the decision for you.

[ShowMe69]

What does chatter traffic have to do with anything? Why would any program owner want to put an additional scrub for phone verification... that's dumb.

Showme... your sites seem like they are big enough that you should be getting a merchant account. Then you work as a *team* with *YOUR* bank to fight chargebacks instead of leaving it up to a third party processor to make the decision for you.

Yeah we had one at one-time and used NetBilling, thinking about going back to it. Was supposed to be getting out of the biz, but i am still here...lol. So I guess I should it did work alot better when I had my own adult merchant account and several processors.

[SplatterMaster]

supposedly fraud somebody used their card, blah, blah
1-2 months maybe, 4 months...not likely, not when ip person in same area

You check your server logs for download IPs or just the signup IP? Carders don?t use their IP to signup with, they use proxy in a location where the card holder is from.

32bucks for a chargeback? I could open processor and make money on chargebacks alone

[ShowMe69]

You check your server logs for download IPs or just the signup IP? Carders don?t use their IP to signup with, they use proxy in a location where the card holder is from.

32bucks for a chargeback? I could open processor and make money on chargebacks alone

dude I know that $32 dollars is no joke to be paying when I am not the one who should be scrubbing cards

[wendy739]

Hello ShowMe69,

Send me your contact information and I will send you a quote for a merchant account.

Looking forward to hearing from you.

[BIGTYMER]

dude I know that $32 dollars is no joke to be paying when I am not the one who should be scrubbing cards

Scrubbing is used to reduce chargrbacks not prevent them. All the scrubbing in the world isn't going to prevent someone from lying to their bank.

We all hate chargebacks but it's the cost of doing business. Just got to roll with the punches.

[SwirlsGirl]

those that know don't tell...and those that tell don't know...The fine and distinguished art of Middlemenry

My question has always been if you cannot visually verify the customers credit card statement...how can you verify that the funds actually went back to him/her?

You could always settle and believe whats being reported...but what happens when customers credit card statement does *NOT* match what is being reported?

Anybody want to put that in their pipe and smoke it? Nah why verify when you can just Believe everyone and everything