Lots of emails and no responses 5 days...
Tickets:
TXM-901-40114
QAV-320-61396
Tickets:
TXM-901-40114
QAV-320-61396
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Last edited by Laur1s; 10-11-2011, 02:15 AM. -
Their busy working on their tube. -
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People will laugh at this but in almost every case when a company either opens their own full length tube or else starts working with them their affiliate support has dropped off. In some cases such companies have even started up with doing shady things such as not paying affiliates. When they first started becoming popular there were a few sponsors who suddenly started dropping off like this seemingly for no reason. I couldn't figure out why at the time but a year or two later it was revealed that right around the time it happened they opened their own full length tube. History tends to often repeat itself.
You don't like my posts? Put me on ignore or fuck right off. I'll say what I want.
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sorry guys, thanksgiving weekend here. I'm back today and playing catch up. Hit me up on icq and I'll fast track you.
Laur1s I have never been available on weekends, and your tickets are not even 4 days old now.. I responded on friday and I didn't get your response until today.
I reset your password...webmaster at pimproll dot comComment
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what does this have to do with us? We have thanksgiving every year at this time...People will laugh at this but in almost every case when a company either opens their own full length tube or else starts working with them their affiliate support has dropped off. In some cases such companies have even started up with doing shady things such as not paying affiliates. When they first started becoming popular there were a few sponsors who suddenly started dropping off like this seemingly for no reason. I couldn't figure out why at the time but a year or two later it was revealed that right around the time it happened they opened their own full length tube. History tends to often repeat itself.webmaster at pimproll dot comComment
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sign of the timesComment
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problem solvedComment
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Tough crowd, if it's one sponsor I don't fear will run off with affiliate payments it's Pimproll.Kenny -at- YourPaysitePartner.com
Skype: kennyb514
Do business with us:
Your Paysite Partner
Kenny's Pennies
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Read My Ambush Interview HereComment
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Post on GFY and get answers
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damned if you do, damned if you don't....
I can see this thread was answered at 8:30 am today, the ticket probably shortly after, all in all does not seem bad at all...blame the crazy Canadian Thanksgiving if you need to, but chances are the same or worse will be seen in our US counterparts come that thanksgiving as well....I mean thanksgiving isnt a big deal in the US or anything is it? ;)Comment
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"your tickets are not even 4 days old now" makes me kinda sad... but if they don't have enough webmasters opening tickets to keep someone on top of them more than that, well... there's your sign of the times.
Affiliate support isn't dead, affiliates are dead.
And even so, better than just sending those requests to some outsource center that won't answer them either!!! You go Glen.Last edited by cherrylula; 10-11-2011, 06:57 AM.Comment
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So public outcry's should be ignored? Is that how you would do it? It's not like it happens often anyway.
Yeah, I should have finished my thought on that response. I normally respond within 24 hours at least, mostly well before that. This only changes on weekends, as i said I don't normally work weekends. Sometimes i'll get a ticket that takes a little more investigation in order to get answers so those can obviously take longer.
plus i'm available on icq all day so if you need any follow up feel free to hit me up, i'm far nicer on icq than i am on gfy so don't be shy ;)webmaster at pimproll dot comComment
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manwin doesn't take thanksgiving off.Comment
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Kenny -at- YourPaysitePartner.com
Skype: kennyb514
Do business with us:
Your Paysite Partner
Kenny's Pennies
Sticky Dollars
Radical Cash
Indie Bucks
Stand Ahead
Read My Ambush Interview HereComment
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Julie Larson
julie {at} juicyads.com
skype: imortylpussycat
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Yeah but for now checks are still coming in every weekComment
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If i'm dead does that mean i can go home?
webmaster at pimproll dot comComment
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when i promoted pimproll..glen was always quick and accomidating
everyone needs a day off now and then
Telegram PhoenixBrad
https://quantads.ioComment
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I sent an email to webmaster at pimproll dot com on the 5th of this month asking about their RSS feeds, and still waiting for a reply. What other email address can be used to get in contact with them? I don't use icq any more, have they got a Skype contact?
.Things that make ya go hmmmm....Comment
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I had a login issue due to my old computer going to shit and they answered icq in a few minutes. Their affiliate rep is on whenever I need em. They are extremely polite, willing to look up whatever info I ask for, willing to give advice (I think I brought up something regarding to their feeds when I first started with them), etc...
Great customer service here, thanks for all your help guys.
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Talked with ross yesterday. So they are still there
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While I was away on holiday in Italy the apartment we chose advertised Internet connection. When we arrived we found out it didn't work. So I had to go to an Internet cafe everyday to check emails and ICQ/Skype messages. It's what being in business is about.
A couple of days had so little to attend to and popped in here, as I was paying for the hour. And got told to go take a holiday and not bother.
I'm honest enough to say we're a one man band now and the business is running down. IMO 4 days is too long a delay. Who knows what can go wrong in 4 days online.
It takes an hour or so to check messages, send an auto reply that response is slow this weekend so people understand. Anymore then holiday back up should be provided.
Or there's not enough care and attention, to take an hour out of your day to attend to people who are working.
For instance. If the Tube site had crashed, would it take 4 days for you to find out and deal with it, or is someone watching it? Can that person be trained to check affiliates messages and forward the most important, respond to the rest that it will be dealt with in 4 days or something of than nature?
I would imagine the guys watching the Tubes are not complete idiots and can deal with some of the requests.Comment
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nice try Mathuselah....
Your desperate attacks on us are merely that.. desperate.. If our sites crash we have people on call who would receive alerts and they would be ready to fix anything from their phones even if need be. As for helping people with their sites, galleries and accounts a few days has not only worked perfectly fine for the last 8 years, it continues to work well in todays models as well.
Oh yes...
webmaster at pimproll dot comComment
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Not an attack on you. It's just stating that having people who can handle chores like, every 24 hours checking on the affiliates tickets, seem logical to a company of your size. This thread shows some are not happy, this is just one that bothered to post his complaints. Some don't, they just move away.nice try Mathuselah....
Your desperate attacks on us are merely that.. desperate.. If our sites crash we have people on call who would receive alerts and they would be ready to fix anything from their phones even if need be. As for helping people with their sites, galleries and accounts a few days has not only worked perfectly fine for the last 8 years, it continues to work well in todays models as well.
Oh yes...
It's up to you whether you take the advice or not. Remember people are watching you and now you have a Tube, thinking.Comment
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