Apparently we need a summation here concerning my feelings towards my business partner CCBill. This will be my final thread on anything CCBill-related as you will see in a moment. I have learned my lessons, perhaps the hard way. LOL
First, how I truly feel:
CCBil is a fine company. I know I say this a lot and some may think I am being pithy or worse but I truly feel they ARE a fine company. The fact that they are still here, processing, after so many years is a testament to their stability and their business acumen. It is one of the reasons I chose them as my processer in the first place.
I will not negate the above statement by listing past complaints. I am not the only person who has complained of this or that regarding CCBill, nor am I the only one who has seen mysterious "patterns" of sales rising and falling. But this is not the real point here.
My main "issues" with CCBill - and perhaps this is true of all third party processers, I am willing to concede - is that the information they provide is not always accurate in real time. This can include their stats reporting, their Admin reports, the "glitches and bugs" in their antiquated system, and their typically useless responses to GFY threads. Their client support has declined in competency over the past year or so. It now takes them hours and hours to respond when before it was a matter of minutes.
This has led me, in frustration, to post threads on GFY demanding action. I realize now that this was a foolish practice for me to engage in, simply because my "issues" seem to continue. So whats the point? I am really not a drama queen (at least not much of one).
Having said all that I have said I would STILL (and do) recommend people use CCBill as their processer - DEPENDING ON THEIR BUSINESS NEEDS. I am now obviously at a stage where I need to control my own billing more, and to not let control slip away the moment a surfer hits a CCBill join form.
I would like to apologize to CCBill for my harsh words in the past. Many of those words did indeed come from ignorance and my "newbie" status. I understand now that needing more control is NOT CCBill's "fault". They provide the services they provide and it is up to everyone to decide if they should use them or not.
So Thank You CCBill for the three years of success and growth and I hope you are still here twenty years from now. I realize now that complaining about some issues just causes drama without any real progress towards change or solution. Many affiliates prefer CCBill so perhaps we can continue to work together in this capacity, we shall see.
Hope you all enjoyed my CCBill drama threads but they now come to a close.
First, how I truly feel:
CCBil is a fine company. I know I say this a lot and some may think I am being pithy or worse but I truly feel they ARE a fine company. The fact that they are still here, processing, after so many years is a testament to their stability and their business acumen. It is one of the reasons I chose them as my processer in the first place.
I will not negate the above statement by listing past complaints. I am not the only person who has complained of this or that regarding CCBill, nor am I the only one who has seen mysterious "patterns" of sales rising and falling. But this is not the real point here.
My main "issues" with CCBill - and perhaps this is true of all third party processers, I am willing to concede - is that the information they provide is not always accurate in real time. This can include their stats reporting, their Admin reports, the "glitches and bugs" in their antiquated system, and their typically useless responses to GFY threads. Their client support has declined in competency over the past year or so. It now takes them hours and hours to respond when before it was a matter of minutes.
This has led me, in frustration, to post threads on GFY demanding action. I realize now that this was a foolish practice for me to engage in, simply because my "issues" seem to continue. So whats the point? I am really not a drama queen (at least not much of one).
Having said all that I have said I would STILL (and do) recommend people use CCBill as their processer - DEPENDING ON THEIR BUSINESS NEEDS. I am now obviously at a stage where I need to control my own billing more, and to not let control slip away the moment a surfer hits a CCBill join form.
I would like to apologize to CCBill for my harsh words in the past. Many of those words did indeed come from ignorance and my "newbie" status. I understand now that needing more control is NOT CCBill's "fault". They provide the services they provide and it is up to everyone to decide if they should use them or not.
So Thank You CCBill for the three years of success and growth and I hope you are still here twenty years from now. I realize now that complaining about some issues just causes drama without any real progress towards change or solution. Many affiliates prefer CCBill so perhaps we can continue to work together in this capacity, we shall see.
Hope you all enjoyed my CCBill drama threads but they now come to a close.
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