Need bug/ticket reporting software

[96ukssob]

I'm looking for something similar to a ticket support software, but this is for internal use between me and employees.

Essentially what I want to do is open up a "ticket" for a specific client, then assign that to a certain user. Then each person can make updates (noting who made the update) and close the task, or assign it to someone else.

Any ideas of free software that is out there? Something similar to Mantis, but more customer management... building out a CRM at the moment so not looking to plug in hundreds of clients into something that will be gone in 2 months.

Also, ideally something that has a "priority" list, so things of more urgency can be listed at the top rather than just an order of items.

[tripxsteve]

I've used redmine in the past with great success.

[96ukssob]

I've used redmine in the past with great success.

looks to complicated... plus I have no idea how to install it

[tripxsteve]

Well then maybe something like Basecamp would work for you. Not free but dead simple to use. http://basecamphq.com

Also, I'm sure you host could install redmine for you. It's not complicated at all.

[critical]

Theres a script out there called RT you can use.
Or install WHMCS and just use the ticketing feature.

[Theo]

check jira

[atom]

http://www.fogcreek.com/fogbugz/

Great for site CS and internal projects within a company.

[AdultKing]

We use Basecamp www.basecamphq.com

There is also www.5pmweb.com

[Adraco]

Not free but one of the best
Kayako support suite

You can thank me later!

[raymor]

Some companies who have impressed us with their support use perldesk. I've looked into several and tested out a couple but haven't commited to one.

We have ben using a simple system based on imap folders.
For just a couple of months, or even long term, imap folders are simple. Each employee has a folder. To assign a ticket, just drop the email in their folder.