Quote:
Originally posted by MikeSmoke
I did...four or five times...for the ORIGINAL problem I was trying to have them answer, after three different people (one in client services and two in tech support) promised to call me back with an answer and never did.
After a while, you start to see a trend, though - and I'm sick of calling people and having to explain a problem/question over and over again...without a resolution. That's why I left iBill a couple of years back. (That, and their bizarre policy of not letting you talk to anyone except a $6/hr client services rep whose only skill is asking you for your secondary password.)
I'm the *client* - I should at least get the courtesy of a callback for my 12.5%. CCBill (and Jettis) have always managed to call me back just fine when I had a question or problem.
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and of course you've tried emailing them? Email is almost instant for me when I email
[email protected], also when you call Epoch next time, ask for webmaster services not client services.
This is very fishy since we never have any of these problems.
Maybe someone from Epoch will see this post and fix you up.