Quote:
Originally posted by MikeSmoke
Oystein - that's correct, i was just using "shorthand."
Adner - every question i've had for them, they've been unable to answer, promised callbacks that never came, and so on. My rebills (which have been stable for years with iBill, ccBill and Jettis) are dropping like crazy - and my members are writing to me asking "why was my membership cancelled?" There's nothing in the Epoch interface that tells you who cancelled a member or why --- the last I heard from them was a week ago, when Epoch support said they don't have access to information on cancellations (information which is easily available to webmasters at CCBill and was always avalable to webmasters at Jettis, through the interfaces) and that a "programmer" would have to find out who cancelled the members and why --- it would take less than a day. I haven't heard word-one since.
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Well to be honest with you we don't have any of those problems, maybe it was caused because of the transfer from Jettis -> to Epoch.
Also, take some advice, when Epoch dosen't call you back, YOU call them back
It happens every once in a while but once the tech guys know you they are extremely helpful.