I once returned 3 movies to them, and they only received 2 of them. I contacted their customer service dept. and they were very nice about it. They actually marked the missing movie down as being returned, and everything went along as usual.
Then, about 3 weeks later, out of nowhere, they contacted me to tell me that even though they had already marked that missing movie down as a return, they wanted to let me know that it actually did turn up. I guess it got lost somewhere within the Postal system or their returns dept.
I was just glad that Netflix didn't expect me to pay for it, because I know if that would have been Blockbuster or anyplace like that - they would have told me that I had to pay for it.
So, Netflix gets a
in my book!
