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It is easy to criticize, especially when you have no dog in the fight, and just like to play to the mob, but as a Zombaio merchant, I actually found that email to be pretty sincere sounding and moderately re-assuring.
I am not crazy about the 20 days, but I would rather have a 20 day settlement that always arrived on time than a 10 day settlement that arrived after 30 or 40. Of course, time will tell if they can deliver on that, but basing your model on what you think you can deliver rather than what you think people want is a start.
That revised pricing and settlement model where you choose between better rates or quicker payment is very interesting, and maybe a little cruel come to think of it!
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