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Regarding the occasional load delays discussed here: The Globe Wallet Visa prepaid card has proven to be a very popular card for account holders on our platform to use, and the card is cost effective. We are doing everything on our end to assist IPS and the card issuing bank to resolve the occasional load delays that have happened. It isn't acceptable and we apologize for the inconvenience. IPS assures us there will be a permanent solution in place soon. EMC2 does not manage the program, we are a marketing partner for International Payout Solutions. But be assured, we are holding IPS and the bank to their word, to have a speedy solution in place asap. For now, while "instant load" is generally available, card holders may experience from time to time, delays of 2-5 days for value to be available on their cards. Again, we apologize for this temporary inconvenience and expect it will be a non-issue soon.
Also, live chat is available today like always, 9am-6pm EST, however, the live chat was down for 15 minutes earlier today.
Thank you,
LauraLee
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