Originally Posted by Jdoughs

I think they had to prove identities for their accounts. I think an audit or inspection happened and they had XX days to show compliance. When they didn't, the cards were turned off by the bank while they looked for a solution. I imagine the bank tried to deal with epassporte and have them provide answers, and after a couple weeks gave up (which we can understand, impossible to deal with epass, or even contact them.).

Soon as the bank took over we were told we would see access and some users would have to verify, basically they need to get their ducks in a row and show that there is only a small ratio of nonverified accounts.

Of course, just speculation and I'm no banker.