Quote:
Originally Posted by raymor
These are the fees that are disclosed on your page:
Visa Physical/Plastic Card Account Fees
Visa Physical/Plastic Card Account Creation Fee: US$35.00
Visa Physical/Plastic Card Account Annual Renewal Fee : US$35.00
(Applied once every year after the account creation date)
ATM WIthdrawal Via Physical/Plastic Card: US$3.00
So as far as recurring fees, it lists one fee, the $35 / year renewal.
Instead, this is what you actually charge:
> > 03 May 2009 Electron Card Annual Fee $-35.00 $0.00
> >
> >
> > 01 Feb 2010 Electron Card Renewal raymor $-35.00 $0.00
> >
> > 01 Feb 2010 Electron Card Renewal raymor $-35.00 $0.00
> >
> > 12 Jan 2010 Electron Card Annual Fee $-35.00 $0.00
That's four fees for two cards, twice what's listed on your
"fees" page. Most of my messages sent via the support center were
pretty much ignored, people saying "we'll get back to you". On the
phone, Sunil eventually clearly admitted that ePassporte is charging
"undisclosed fees", but he refused to refund those fees. I may still
have the recording of that conversation (and admission) archived somewhere.
I advised Sunil that I had spoken to Patricia Reid-Waugh, Commissioner,
St. Kitts-Nevis Financial Services Commission, and she said she would
look into it. It appears that she or Visa has in fact looked into it
and found that, as ePassporte has admitted, they have been stealing
their customers' money. I told you guys the choice was simple - refund
the bogues "fee", or lose your processing. Seemed like an easy decision
to me.
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Email me your UserID and I will be able to tell you exactly what happened but I will tell you what most likely happened is that you did not order the 2 cards at the same times as when you ordered the virtual card.
The Electron card expiration date follows the virtual card and you pay the Renewal fee when your virtual card renews. You pay the Annual fee every 2 years from when you ordered the Electron card.
For example:
I order Virtual card on September 1st 2010
I order Electron on Feb 1st 2011
I then pay:
Sept. 2012 Renewal
Feb 2013 Annual
Sept 2014 Renewal
Feb 2015 Annual
Its out of sync but over a 4 year period for example you only pay 1 fee a year.
For example I pay both my fees in December every 2nd year My card expires 12/11 and I pay both the annual and renewal fee in Dec last year and will not pay anything this year and then 2 fees again in Dec 2011
I hope this cleared it up for you if you are not aware of how the system works its easy to misunderstand whats going on.
In your example you would pay next time once in 2011 and 3 times in 2012 so see it evens out,