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jayeff, agreed, but based on churn alone, Zango stuck their foot in it by admitting that their customer retention levels are so low that they lose their customer base more than three and a half times every year. They burn through 73 million users a year, according to their numbers, but have an install base of only 20 million.
That by itself is the clearest indication to me that the public isn't "informed", nor is the Zango product net beneficial to those users.
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