Warning: Dont register domains with Webair

[Emil]

Webair have without any notice suspended 2 of my domains I have registered with them.

I have been in contact with the live-support-chat 3 times and they just say that they've "escalated" my support-ticket or have transferred it to the domain department.

I've been waiting ~3 days now and the domains are down since I have to change nameservers but am unable to do so because they're "Suspended".

[AdultEUhost]

That sucks, try namecheap or godaddy
I have been using Moniker for years and never had a problem although some people here had different experiences

[Best-In-BC]

Originally Posted by adulteuhost

that sucks, try namecheap or godaddy
i have been using moniker for years and never had a problem although some people here had different experiences

dont use godaddy!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[2intense]

Originally Posted by Best-In-BC

dont use godaddy!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[WebairMetz]

Emil

Hit me up on ICQ and I will be happy to look into the issue and get it fixed.

Mike

[lucas131]

Originally Posted by WebairMetz

Emil

Hit me up on ICQ and I will be happy to look into the issue and get it fixed.

Mike

so what, have you been just playing asshole here or what? it is working days here, do you sleep or just steal? are you fucking theves or what? can you get us some asnwer after one week of this message? hey, can you wakt up and stop wasting business of people who are paying you for your service? are you fucking serious? hey!!! can you get your ass in here and give emil some answers?

[anexsia]

Originally Posted by lucas131

so what, have you been just playing asshole here or what? it is working days here, do you sleep or just steal? are you fucking theves or what? can you get us some asnwer after one week of this message? hey, can you wakt up and stop wasting business of people who are paying you for your service? are you fucking serious? hey!!! can you get your ass in here and give emil some answers?

[Emil]

Originally Posted by lucas131

so what, have you been just playing asshole here or what? it is working days here, do you sleep or just steal? are you fucking theves or what? can you get us some asnwer after one week of this message? hey, can you wakt up and stop wasting business of people who are paying you for your service? are you fucking serious? hey!!! can you get your ass in here and give emil some answers?

Originally Posted by Rothstein

LOL still no contact?

This is bad even by Webair standards.

I've been in contact with the regular support several times but there is also a support section for the domains-department and I cant get a hold of them.

The regular webair-support have sent them my tickets and escalated them, added notes to them and so on but still no contact from them.

[Rothstein]

Originally Posted by Emil

I've been in contact with the regular support several times but there is also a support section for the domains-department and I cant get a hold of them.

The regular webair-support have sent them my tickets and escalated them, added notes to them and so on but still no contact from them.

Does webair internal not actually handle the domains side and outsources it to some third party? Else why couldn't someone just go slap someone?

[Emil]

Originally Posted by Rothstein

Does webair internal not actually handle the domains side and outsources it to some third party? Else why couldn't someone just go slap someone?

Yeah, I dont know. They do probably outsource it..

[CyberHustler]

moniker had a privacy issue one time in the past, but other than that I've never had a real issue.

[Dirty F]

Another Webair success story.

[AaronM]

Originally Posted by Dirty F

Another Webair success story.

No shit.

When will people learn?

[Dirty F]

How is it possible that people still send their money there and then come crying here? Does this need to happen another 10 years before people will learn?

[Babaganoosh]

Don't do anything with webair (aka weberror). After YEARS of this kind of bullshit I can't believe people will still deal with them at all.

[AaronM]

Originally Posted by Babaganoosh

Don't do anything with webair (aka weberror). After YEARS of this kind of bullshit I can't believe people will still deal with them at all.

They are pretty good with damage control once the problem is brought to public view. You can see that by the Weberror employee post above.

I believe everybody makes mistakes but it's how you fix them that matters. Unfortunately, there are limits to that though. At some point, you need to wake the fuck up and realize you're making too many mistakes in the first place and that it's in everybody's best interest for you to adjust things so the mistakes don't happen or at the very least, happen less.

[Barefootsies]

Originally Posted by Babaganoosh

Don't do anything with webair (aka weberror). After YEARS of this kind of bullshit I can't believe people will still deal with them at all.

[DamageX]

Why would anyone do ANYTHING with Webair?!?

[Nikki_Licks]

Good luck getting this resolved.

[nico-t]

I predict a random 'thank you webair' thread from an employee or paid indian within 5 days.

[directfiesta]

Originally Posted by nico-t

I predict a random 'thank you webair' thread from an employee or paid indian within 5 days.

Ali G .... ???

[mikesouth]

The biggest problem with webair domains is that you MIGHT get ONE email a fwew days before the domain expires, you wont get another until its deleted....the system seriously sucks.

[2intense]

welcome to webair !

[Chosen]

Thanks for the heads up...

[GFED]

do you own the domain when you register with a webhost?

[alias]

Any resolution yet?

[shake]

[Too late for you now but...] You should always keep your domains separate from your hosting. Very, very important! If you need serious uptime you should keep your domains, DNS and hosting all separate that way you can move your site away to a backup host in seconds when problems arise... and they always do.

[suesheboy]

Originally Posted by shake

[Too late for you now but...] You should always keep your domains separate from your hosting. Very, very important! If you need serious uptime you should keep your domains, DNS and hosting all separate that way you can move your site away to a backup host in seconds when problems arise... and they always do.

Well said

[raymor]

Originally Posted by shake

[Too late for you now but...] You should always keep your domains separate from your hosting. Very, very important! If you need serious uptime you should keep your domains, DNS and hosting all separate that way you can move your site away to a backup host in seconds when problems arise... and they always do.

Along the same lines, most people here probably know this but it's bitten several of our clients: don't let your webmaster or someone register names on your behalf. Make sure YOU are the owner of your name. Speaking of making sure YOU are the owner, make sure the registration matches your driver's license. Sherry had trouble proving she was the owner since her ID said "Cheryl". Similarly married name versus maiden name - when shit happens you don't want to be mailing off for a certified copy of your marriage license.

[B.Barnato]

I would like an update on how this could happen / if I should be worried...

[DamianJ]

Originally Posted by B.Barnato

I would like an update on how this could happen / if I should be worried...

It happens if you reg domains with webair
Hth

[V_RocKs]

Heads up!

Don't use a hosting company to register your domains... EVER!!!

[papill0n]

Originally Posted by V_RocKs

Heads up!

Don't use a hosting company to register your domains... EVER!!!

[CYF]

Originally Posted by V_RocKs

Heads up!

Don't use a hosting company to register your domains... EVER!!!

[cgiGeek]

Originally Posted by V_RocKs

Heads up!

Don't use a hosting company to register your domains... EVER!!!

he is right , u shouldnt, unless they resell from a registry you can access directly.

[Zoxxa]

NameCheap has been fucking fantastic. GoDaddy is a maze of puzzles to do anything. I am confused why there is a need to use anything else unless you are a mislead housewife.

[Supz]

Originally Posted by Zoxxa

NameCheap has been fucking fantastic. GoDaddy is a maze of puzzles to do anything. I am confused why there is a need to use anything else unless you are a mislead housewife.

people either get duped into it, they are cheap, or they dont know any better pretty much. I host my domains with Godaddy. A lot of people say godaddy sucks etc etc. If you are mailing or your domain, or doing something that might warrant complaints. Maybe godaddy isn't for you. I personally use them because of the stability. I do not have any issues of godaddy being a maze of puzzles. It works perfectly fine for me, yes they have a ton of prechecked cross sales etc. But its not hard to uncheck them, or if you call back when you get billed for it. they will refund you without questions. This has happened to me a few times where i didnt uncheck the cross sale by accident. I always got my money back instantly. Also. They arent going out of business tomorrow. I used to host all my domains with RegisterFly for quite a number of years. They were a smaller company based out of NJ I believe. I believe they lost there ICANN standings and it wasnt long before they were basically out of business holding on to peoples domains. I got lucky and got mine out before any disasters, but I have heard some stories.

Godaddy is a huge company where domains is there business and I am not affraid of going out of business.

[ENVK]

namecheap UP , godaddy sucks !

[Ron Bennett]

Originally Posted by ENVK

namecheap UP , godaddy sucks !

Even though NameCheap is ICANN accredited, they run many, if not most, domain registrations through eNom...

In those instances, eNom possesses the domain ... and despite one being a NameCheap customer, eNom policies ultimately control - that has burnt some NameCheap customers who found their domains put under registrar-hold (NameCheap can't override) by eNom.

[CYF]

Originally Posted by Ron Bennett

Even though NameCheap is ICANN accredited, they run many, if not most, domain registrations through eNom...

In those instances, eNom possesses the domain ... and despite one being a NameCheap customer, eNom policies ultimately control - that has burnt some NameCheap customers who found their domains put under registrar-hold (NameCheap can't override) by eNom.

they actually register ALL domains through Enom. Namecheap has about 100 domains registered through Namecheap for testing their back end, but the rest all get registered through Enom at this point.

[baddog]

Originally Posted by Supz

people either get duped into it, they are cheap, or they dont know any better pretty much. I host my domains with Godaddy. A lot of people say godaddy sucks etc etc. If you are mailing or your domain, or doing something that might warrant complaints. Maybe godaddy isn't for you. I personally use them because of the stability. I do not have any issues of godaddy being a maze of puzzles. It works perfectly fine for me, yes they have a ton of prechecked cross sales etc. But its not hard to uncheck them, or if you call back when you get billed for it. they will refund you without questions. This has happened to me a few times where i didnt uncheck the cross sale by accident. I always got my money back instantly. Also. They arent going out of business tomorrow. I used to host all my domains with RegisterFly for quite a number of years. They were a smaller company based out of NJ I believe. I believe they lost there ICANN standings and it wasnt long before they were basically out of business holding on to peoples domains. I got lucky and got mine out before any disasters, but I have heard some stories.

Godaddy is a huge company where domains is there business and I am not affraid of going out of business.

People will not listen to reason.

[Supz]

Originally Posted by baddog

People will not listen to reason.

BTW, Godaddy also calls me about 5 times, from 3 months in advance of when a domain is going to expire. Then send you many many emails, and still give you plenty of time after it expires to get it back. Would I recommend GD for hosting. Not likely, but for domains. I have used name cheap, moniker, and a few other registrars after buying domains. I have always transferred them out.

[baddog]

Originally Posted by Supz

BTW, Godaddy also calls me about 5 times, from 3 months in advance of when a domain is going to expire. Then send you many many emails, and still give you plenty of time after it expires to get it back. Would I recommend GD for hosting. Not likely, but for domains. I have used name cheap, moniker, and a few other registrars after buying domains. I have always transferred them out.

I agree 100% with the entire post.

[B.Barnato]

Anything to take into consideration when transferring domains?

Does the whois privacy drop during transfer? (long enough for domain tools and others to crawl the info)

[Emil]

It seems like Spamhaus have banned/listed my domains for some reason.
A lot of domains going to the same whitelabel-affiliateprogram have also been banned. (I didn't send any spam).

The domains are still down but I've noticed that other domains from the Spamhaus list is working so I guess the problem is at Webair.
(Not only other but all other domains I've tried is up and running except my domains)
Get my domains UP!

[rowan]

Originally Posted by Emil

It seems like Spamhaus have banned/listed my domains for some reason.
A lot of domains going to the same whitelabel-affiliateprogram have also been banned. (I didn't send any spam).

Had the same thing happen with Moniker a year or two ago. My domain was part of a whitelabel op that several people were spamming. My domain was suspended, without any notice. (I only noticed by accident.)

When Spamhaus says jump, the registrar hangs out their tongue and asks "how high?"

[Barefootsies]

Originally Posted by Emil

It seems like Spamhaus have banned/listed my domains for some reason.

The domains are still down but I've noticed that other domains from the Spamhaus list is working so I guess the problem is at Webair.

Spamhaus can BL your domains, or your IP's, for any number of reasons. I doubt that being hosted at webair alone is the culprit. Typically to get listed on their DBL (domain black list) there is something else going on. You would need to provide a lot more details then are in this thread to track down the source or root cause.

[Fletch XXX]

hosting threads are funny on gfy.

what is the domains and why are they suspended is the real question hhehehe

[rowan]

Originally Posted by Fletch XXX

what is the domains and why are they suspended is the real question hhehehe

Colateral damage.

With a whitelabel every domain shares the same name servers and IP, even though they may belong to 100 different owners/affiliates.

If Spamhaus blacklist the name server and/or IP due to a few affiliates spamming, everyone else's whitelabel domain stops working too.

[BareBacked]

Why would you not stick with the large reputable registars in the first place?