natnet ticket response time

[BJ]

less than 2 minutes

[RobertD]

It's always like that, 24/7

[Lee]

Since I got a server with them Ive been blown away by the speed of their responses.

[darling2]

you must have caught them at a bad time. My tickets are usually replied to within a minute.

[SteveLightspeed]

Best in the biz!

[tranza]

That's just amazing...

[WiredGuy]

My longest response time was 9 minutes, typical is 2-3. Incredible. Never seen any other host come close in response time.
WG

[viki]

No matter what the issue is, big or small, there's almost always some sort of response by the 3 minute mark.

[nnweb]

NatNet is hands down the best host I have used.

2-3 minutes for me too.

The network smokes too.

[SweetT]

Aw, shucks guys.....just doing our job....nothing more.

Thanks for the kind words....I will make sure that the guys in Tech Support see your comments. It means a ton to them to hear that their hard work is being noticed.


--T

[HunkyLuke]

Awesome!!!

not a surprise, but still awesome

[RawAlex]

For all the time I was hosted with National Net (almost 6 years) I was always happy with the speed that tickets were addressed, as well as the reaction time to phone calls and questions. Without a doubt, Sweet-T and LBBV have put together a solid team that understands what customer service is.

[JFK]

This deserves a bump

[Barefootsies]

This deserves a bump

Indeed.

[Rochard]

less than 2 minutes

Last week I put in what I thought was a rather complicated ticket at National Net. I kid you an email sixty seconds later saying it was done.

Top notch!

[HunkyLuke]

I love this thread

ps - I can now offer you free processor upgrades on our single processor servers. Get a dual core 'core2duo' processor for the price of a p4/3.0. Contact me on [email protected] for more details and to get a quote for your hosting requirements.

[dig420]

Professionals in a world of amateurs, no doubt.