i need spyware help, please...

[iSMOKE]

had some issues where my computer would freeze completely but the mouse would still move around. keys didnt work, touchscreen didnt work, nothing other than the mouse

had best buy give it a look and they said i had 50 infections. i asked why the kaperski i bought from them didnt even catch 1 and what they have caught 50

lady said spyware dr caught 15, i just got that. she also said that the reason my spyware program didnt catch them is because it only scans windows and what they used scans outside of windows.

now im not the best at computers but i know a little. i have the feeling they were trying to scare me into paying them the $ to remove the shit but i knew i could just find something online for free or fairly cheap.

now, my kaperski says "full scan" i imagine that means windows and everything but the lady said it just scans windows.

can any of u recommend a good spyware/malware/whatever i need to try to get my shit straight?? for now i would like something free only...wont have any cash for about another week and really dont feel like buying someting anyway...thanks in advance. fuck all of you.

[u-Bob]

format + reinstall.

[djroof]

Spybot Search and Destroy? CCleaner? or Malwarebytes?

[troncarver]

are you a surfer because not many webmasters i know would take their computer to best buy for spyware help lol

[SallyRand]

had some issues where my computer would freeze completely but the mouse would still move around. keys didnt work, touchscreen didnt work, nothing other than the mouse

had best buy give it a look and they said i had 50 infections. i asked why the kaperski i bought from them didnt even catch 1 and what they have caught 50

lady said spyware dr caught 15, i just got that. she also said that the reason my spyware program didnt catch them is because it only scans windows and what they used scans outside of windows.

now im not the best at computers but i know a little. i have the feeling they were trying to scare me into paying them the $ to remove the shit but i knew i could just find something online for free or fairly cheap.

now, my kaperski says "full scan" i imagine that means windows and everything but the lady said it just scans windows.

can any of u recommend a good spyware/malware/whatever i need to try to get my shit straight?? for now i would like something free only...wont have any cash for about another week and really dont feel like buying someting anyway...thanks in advance. fuck all of you.

OK, go another box and download Malwarebyte's Anti Malware. Save it to a disc or an external drive of some kind.

Use that disc to install Malwarebyte's on the Cootie-infected computer. Don't try to update M yet, just run it.

You can do the same thing with Windows Malicious Spyware Removal Tool and Microsoft Security Essentials, both of which are very effective.

Install and run Malwarebyte's FIRST though!

I have used this method many times to save people's computers and a few of my own.

See what you get and let us know.

[SGS]

are you a surfer because not many webmasters i know would take their computer to best buy for spyware help lol

What I was thinking too...

[chris_joseph]

+1 for malwarebytes

[MrCain]

If you have recovery DVD's, use them to restore the Operating System.

[iSMOKE]

are you a surfer because not many webmasters i know would take their computer to best buy for spyware help lol

i didnt know it was spyware. brand new computer and it would just freeze so i was like WTF is this shit

plus i paid for free geek squad diagnostics and shit so might as well take advantage of it

[iSMOKE]

OK, go another box and download Malwarebyte's Anti Malware. Save it to a disc or an external drive of some kind.

Use that disc to install Malwarebyte's on the Cootie-infected computer. Don't try to update M yet, just run it.

You can do the same thing with Windows Malicious Spyware Removal Tool and Microsoft Security Essentials, both of which are very effective.

Install and run Malwarebyte's FIRST though!

I have used this method many times to save people's computers and a few of my own.

See what you get and let us know.

man i never thought of that

my last computer was fucking infested thanks to my kids and malware bytes wouldnt even work right

i had a friend tell me its probably because some infection is keeping it from running right

i dont have anoter computer i can use tho and i dnt think my library lets u download/burn things

[IllTestYourGirls]

They scanned it and did not clean the infected files for you? I mean it was one click away of them. How nice of them!

Do what Sally said. Malwarebytes rules.

[iSMOKE]

If you have recovery DVD's, use them to restore the Operating System.

i really dont wanna go thru all that...i have a buncha shit saved on here already plus i dont know the steps to do it on this computer.

[iSMOKE]

They scanned it and did not clean the infected files for you? I mean it was one click away of them. How nice of them!

Do what Sally said. Malwarebytes rules.

yea thats what i said.

they told me my coverage plan i bought only covers diagnostics

$130 to click "remove"

i said no thanks, ill go home and do it for free.

[CurrentlySober]

just buy a mac

[Adraco]

had some issues where my computer would freeze completely but the mouse would still move around. keys didnt work, touchscreen didnt work, nothing other than the mouse

had best buy give it a look and they said i had 50 infections. i asked why the kaperski i bought from them didnt even catch 1 and what they have caught 50

lady said spyware dr caught 15, i just got that. she also said that the reason my spyware program didnt catch them is because it only scans windows and what they used scans outside of windows.

now im not the best at computers but i know a little. i have the feeling they were trying to scare me into paying them the $ to remove the shit but i knew i could just find something online for free or fairly cheap.

now, my kaperski says "full scan" i imagine that means windows and everything but the lady said it just scans windows.

can any of u recommend a good spyware/malware/whatever i need to try to get my shit straight?? for now i would like something free only...wont have any cash for about another week and really dont feel like buying someting anyway...thanks in advance. fuck all of you.

Hello!

See former responses by myself and others here:
http://www.gfy.com/showthread.php?t=966845

and also here:
http://www.gfy.com/showthread.php?t=995091

Hope it helps!
If nothing else works, it's time for the good old format c: and reinstall, always fun to spend Christmas playing that game!

[shwsrvcs]

keep a drive, disk partition or even a flash drive that you can boot from as your "clean room" which you set up with all of your tool set ready to go. It's kind of the same thing as the recovery disc or partition that a manufacturer will give to you with a new box. Become intimate with Task Manager and the processes tab, keep it open in one of your monitors if you have more than one, otherwise keep referring to it as much as you can in your normal workflow, definitely use HiJackThis often and become familiar with what is normal for your computer. Use MSConfig to make sure you have a handle on what is being loaded when you start up every day. Study and know how Registry works, is used and how it is formatted so you can alter or recognize altered keys when necessary.
Oh... and keep your data on a separate drive or at least separate partition than your OS and programs when possible.

I have an few XP boxes a couple of Win7 laptops and a Vista setup and on my newest Win7 I am running Security Essentials with HiJackThis ready to go. I run AVG on all the others as well an keep them all up to date automatically and also manually on the regular.

This setup and knowledge has helped me prevent any major issues with all of them because I am able to recognize errant processes in Task Manager pretty quickly, squelch browser hijack attempt, and just generally keep the machines running good. If any thing has gotten out of hand, I at least I have had a clean setup to restore to (ghost the backed up "clean room" info to c:\) many malicious viruses attack c:/ or boot sector so keep ing your data separate can help prevent loss of your work....

hmmm... probably rambling on too long... but that works for me and it helps pre-diagnose other people's computers because I can see what is normal right away, ask about things they may have that I don't recognize and locate unusual things very quickly...

often times msconfig - startup is overloaded with startup programs and HiJackThis will have many of the browser "spyware" calls in it. Run those in safe mode and "fix" anything that should not be there or is not to your liking. That will usually speed up a computer very nicely...

Format c:/ is the last last, very last, did I say last yet? resort but if you have things set up properly, even that won't be that traumatic and you get a nice new shiny OS working like it used to again for a while. It can be fun, like rolling the clock back to when you were younger and things were simpler but with all the knowledge you have now!

[Chosen]

I can swear I saw this topic yesterday, and posted an answer...