To All SKNANB Visa Prepaid Cardholders
As previously advised, SKNANB has been working diligently to restore prepaid cardholders' ability to access their Visa card funds.
The majority of cardholders can now access the funds on their Visa Card using their existing virtual card and/or physical card(s), without providing SKNANB further information. A small percentage of cardholders will be required to provide certain confirming due diligence information. If you have attempted to use your card without success, it likely means that your account has been identified as one requiring additional due diligence information. Please email us at
[email protected], including the first and last name on the card and the last four digits of either the virtual or physical card and we will verify as soon as is possible as to whether or not you will need to provide additional due diligence information. Please be patient, as we are receiving many emails regarding this matter; we are attempting to respond to all emails within 24 hours.
SKNANB has received questions with respect to cash withdrawal limits. The daily limits for cash withdrawals will be US$320.00 (three hundred and twenty) per day. This limit cannot be modified. SKNANB prepaid cardholders should continue to check this site for further updates.Also, please note that the fee structure will be unchanged, including the ATM withdrawal fee, which remains at US$3.00 (The $10.00 fee mentioned elsewhere on the sknanb.com website is Eastern Caribbean dollars and relates to another, non-associated product).
If you have any questions or concerns regarding your SKNANB prepaid card, please contact SKNANB at
[email protected]. In addition, cardholders can call +1-869-466-9733 to contact the cardholder services centre between the hours of 8am and 4pm Atlantic Standard Time. Please note, the call volume could be quite large, as such, there may be extended wait times.
We understand the inconvenience and SKNANB thanks you for your continued patience.
St. Kitts-Nevis-Anguilla National Bank Limited
