News from St Kitts about Epassporte cards that are supposed to be working but not working
 

I finally got a hold of them even though its after their normal business hours. I talked to the supervisor. Some of the cards that are supposed to be working are not working. He said it is an issue with their 3rd party processor, they are calling them in the morning, as their processor is located in Europe. He is going to be calling them, and finding out what the problem is, and he is going to call me in the morning, and let me know what they have said.

Thanks for the info!

this is crazy, let's wait another day

I called them too and was informed that they are having some tech. problems ... I hope it is true ... please post any related news here in this thread

Their communication is pretty good they are not hiding anything it seems.

Good luck!

Interesting. Thanks Taryn

thx for info,

I call also for balance on my card and yes their communications is good

I have 10k+ and need to send documents and I will do that tomorow

Ron2k1 you are right.
btw tried the card with SND and ABN but no luck.
the tech problems could be the answer or the amount of money .
my account was verified a long time ago with ePassporte

Mine still says "FUNDS NOT AVAILABLE - CONTACT YOUR BRANCH".

/sigh

good luck :winkwink:

thanks for the heads up ... hope it will be solved after 2morrow

good luck to all you still having money in there

lets wait until the next week...

weekend is coming..

.

I would not count on getting that call back. There's just too much going on for them right now.

But thanks for the info. My card is not working, either.
I am unsure if it's because of a technical difficulty or if it's because my account was flagged somehow. They did send me an email telling me that "my account's status" requires me to send in verification... so I'm not sure if they just turned off the possibility to withdraw money.

It's a little late now... but my advice to people is to NOT contact the bank before trying out the ATM.

Yeah strange that the tech issue only effects those with over 2k in funds.

Nobody with more than 2k has been able to get any cash out.

i know someone with more than 2k that could get cash 2 hours ago in Brazil

interesting

issue with their processor is located in Europe?

Does everybody with problem are located in Europe? Me, yes. Post where are you located if you can not get money using visa physical card.

Who has invented the $2000 limit? thats not true. Some people with more than $2000 in card can extract money, and some with less money can not. So its a question of random lucky if you are under $10000 I would say.

Lets clarify this.

Thanks for the info.

Worked for me today in Latin America. I now am at a loss of $12.00 total. Thank God.

If you got an email saying that you need to send in more documents then your funds will not be released untill they verify those docs.
This is stated on the form i received from them, also that it will take 5 to 10 days for them to review the docs and then they will email you back with how u can access funds.

I'm from Portugal same problem, I have 2k4$ in my account already verified by Epass...

I did try the ATM, 3 different ones before I contacted the bank.

If they don't call me, I will be calling them.

Mine is under $2k

I think it's just that no one has as yet posted on gfy that they had more than 2k and could still get their cash out

http://www.gofuckyourself.com/showthread.php?t=991315

if someone has then it seems they were lucky.

i guess there could be other reasons why those with less that 2k are not able to access funds either.

please note that being verified by epassporte in the past does not mean the bank has this information as well ! Given the fact this is an off shore bank a lot of eyes are watching on what is happening here so it is logical that the bank wants to cover themselves by requesting additional information if they feel so or if they have the idea the card might be on a fake or madeup name.

Since a lot of people have more then $2k on their epassporte don't be surprised if it actually takes 5 to 10 days for them to process everything, it is not JP Morgan Chase we are dealing with here but a small bank ;)

Couldn't access my money, have over 7K in VV.

sent email to St Kitts and waiting for response. I also tried the VV on Moniker and other avenues and it didnt work. I am in Canada.

I just paid my domains with my virtual card for 430$.

I still have about 50$, maybe. How we can know how much money do we have ?

Who?

.........

I just bought a $150 gift card on amazon heehe...
Now I just need to get the $300 I have left off the wallet...

not working here yet either...

Mines only 88 dollars and doesnt work /:

I went out shopping this morning the second after reading a post here that cards are working again.

Withdrew $300, spent another $190 in Victoria Secret.. Hope tomorrow it still works.. it's gonna take a few days to get the rest of it out, or spend it.

You can call them and ask

Out of pure curiosity, I decided to try to use my Visa card before I went to bed, and lo and behold, it worked.

Thanks for the info, Ill try mine when I go out tomorrow :thumbsup

Hope that wasn't for you :winkwink:

I just wish they would answer my email.
For three days now, I've heard nothing from them.
They told me to send them docs - and forgot to attach the form. All I need is that stupid form! But I don't just want to take it from here, because they could have separate forms for Europe. And anyways... if they could not answer my emails in three days, how long is it going to take them to verify them! Probably two weeks...

Not working for me yet...No email receive from St kitts to...I have 2k4 on my account...

2 days without a answer to emails...

3k here and unable to withdraw.
They dont ask my email.
I'm from latin america

what for?

Compañero, debes mejorar tu ingles o tendras problemas para que el banco te entienda.

Improve your english, you should have said "they don't answer my email"

they don't answer, not ask :P

mine just keeps saying invalid pin so i assume it got locked when i kept retrying a month ago when they first got locked... still waiting for them to reply regarding this

in my vv account little more then USD5000, europe, card does not work, documents were sent 6 october, still nothing even no answer by email.

i think it depends on how much money you have in your account... anything less than $5K, your card works and anything above it, it doesnt work. I'm thinking ePassporte wants to get rid of the little guys first then theyll handle the bigger guys after .. but who knows. All i know is that we want all our money big or small amounts :p

I guess 2k is the line...

E-Pass has nothing to do with this (visa card area) any longer. The bank is being cautious to make sure the money gets to the correct owners.

It may take time but the bank is dong the right thing.(IMO)

If you have PLASTIC in your hands and you know PIN, bank DON'T need to CARE are you RIGHT owners