your credit card number has been stolen
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August 18, 2010
Dear Valued Guest:
You may have already received a communication from us in the mail. We are sending this letter to you by email to assure you receive this important communication. Please do not reply to this email, but if you have any questions, please contact us at the telephone number below instead. We regret that we are not able to respond to email replies.
Destination Hotels & Resorts values your business and respects the privacy of your information, which is why we wish to inform you that between January 1 and June 15 of this year the computer systems of some Destination hotels were accessed without authorization. This unauthorized access was in violation of both civil and criminal laws. Destination has been coordinating with law enforcement, including the FBI, to assist in the investigation of this incident. The hotels that we believe were affected include those listed on the bottom of this letter.
As a result of this unfortunate incident, your credit or debit card information, including your card number and expiration date, may have been subjected to unauthorized access by third parties. At this time we have no reason to believe that any other personal information, such as your Social Security number, was stolen. Destination Hotels & Resorts took action immediately by engaging a specialized computer forensics company to conduct a comprehensive investigation of the computer security breach. We are also taking several steps to enhance existing security controls. As a result of the quick response, we have no reason to believe that your payment card data is currently at risk within any Destination hotels.
Please know that we are committed to rectifying this situation and to helping prevent the misuse of your payment card information. We have notified the payment card processing companies that your payment card information may have been subjected to compromise as a result of the breach. In addition, please see the enclosure with this letter for information about additional steps you can take to protect yourself from identity theft.
Other than in the form of this written letter, Destination Hotels & Resorts will not initiate further contact with you about this incident, either by phone or in writing, and will not ask you to confirm any sensitive personal information, such as your Social Security number. If you do happen to receive a communication with a request like this, it is not from Destination Hotels & Resorts, and you should not provide any information in this regard.
Destination Hotels & Resorts regards the privacy of consumer information with the utmost of importance. To that end, Destination Hotels & Resorts has numerous security measures in place to safeguard our customers' payment card information. Further, Destination Hotels & Resorts continues to implement additional security measures in order to meet the demands of today's computer based society.
If there is anything we can do to assist you further, please feel free to call us at 1-877-631-0440, reference number: **** or contact us at our mailing address below.
We truly regret any inconvenience for this situation.
Sincerely,
Charles S. Peck
President, Destination Hotels & Resorts
Dear Valued Guest:
You may have already received a communication from us in the mail. We are sending this letter to you by email to assure you receive this important communication. Please do not reply to this email, but if you have any questions, please contact us at the telephone number below instead. We regret that we are not able to respond to email replies.
Destination Hotels & Resorts values your business and respects the privacy of your information, which is why we wish to inform you that between January 1 and June 15 of this year the computer systems of some Destination hotels were accessed without authorization. This unauthorized access was in violation of both civil and criminal laws. Destination has been coordinating with law enforcement, including the FBI, to assist in the investigation of this incident. The hotels that we believe were affected include those listed on the bottom of this letter.
As a result of this unfortunate incident, your credit or debit card information, including your card number and expiration date, may have been subjected to unauthorized access by third parties. At this time we have no reason to believe that any other personal information, such as your Social Security number, was stolen. Destination Hotels & Resorts took action immediately by engaging a specialized computer forensics company to conduct a comprehensive investigation of the computer security breach. We are also taking several steps to enhance existing security controls. As a result of the quick response, we have no reason to believe that your payment card data is currently at risk within any Destination hotels.
Please know that we are committed to rectifying this situation and to helping prevent the misuse of your payment card information. We have notified the payment card processing companies that your payment card information may have been subjected to compromise as a result of the breach. In addition, please see the enclosure with this letter for information about additional steps you can take to protect yourself from identity theft.
Other than in the form of this written letter, Destination Hotels & Resorts will not initiate further contact with you about this incident, either by phone or in writing, and will not ask you to confirm any sensitive personal information, such as your Social Security number. If you do happen to receive a communication with a request like this, it is not from Destination Hotels & Resorts, and you should not provide any information in this regard.
Destination Hotels & Resorts regards the privacy of consumer information with the utmost of importance. To that end, Destination Hotels & Resorts has numerous security measures in place to safeguard our customers' payment card information. Further, Destination Hotels & Resorts continues to implement additional security measures in order to meet the demands of today's computer based society.
If there is anything we can do to assist you further, please feel free to call us at 1-877-631-0440, reference number: **** or contact us at our mailing address below.
We truly regret any inconvenience for this situation.
Sincerely,
Charles S. Peck
President, Destination Hotels & Resorts
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