are you guys experiencing this problem at epassporte?
 

My client paid me at EPASSPORTE last July 15,2010 (Thursday),and on the next day I went to the nearest bank to dispense my money at atm. Sad to say I didn't got it. I talk to the bank why that happen they said that they will get the result after they do an account balancing which is on Monday. I message epassporte about this problem, they give me forms to fill up and requirements. I did not send it that time because I need the bank result about this. On Monday I got the result from the bank that they reversed the money back on the same day(which is July 16, Friday), and get a copy of that transaction. At epassporte, I send all the requirements(July 19, monday) with a copy of that transaction. they said


In regards to your concern, please see the details below.

As per our records we could see that the disputed transaction was cleared
by the ATM Owned Bank and funds were debited from your ePassporte Account.
Hence, we suggest you to submit the Completed Dispute Form, in order to
proceed further regarding the dispute.

Furthermore, we have received a copy of ATM Slip and ePassporte Statement
and they need to be reviewed by our Account Verification Department. Once
the requested documents are received and reviewed by our Account
Verification Department, you will receive an update within 7 to 10
business days regarding the status of the issue.

I hope that this has answered your question. If you have any further
concerns, please do not hesitate to contact Customer Services at the
information given below.


--
Best Regards,
Parvathi.A


so I waited 10 days... that's 07/30/2010, and followup my concern

In regards to your concern, please be informed that as per our records we
could see that our Account Verification Department is waiting for an
update from the Bank weather they issue credit or not, so we request you
to wait for another 24 hours.

I hope that this has answered your question. If you have any further
concerns, please contact Customer Service at the contact information
listed below.

Thank you,
--
Best Regards,
Amit.B

and NOW they gave me this message

Please be informed that, we have received the Dispute Form and issued a
charge back for the disputed transaction. The money will be credited back
into your Account when the re-presentment period is over on 9/14/2010,
only IF the Merchant DOES NOT challenge the validity of the claim. Hence,
we request you to wait till 09/14/2010 to receive the funds back into your
ePassporte Account.

If you have any further concerns, please do not hesitate to contact
Customer Services at the information given below.


--
Best Regards,
Parvathi.A



I dont know if they are being lazy or not. But surely I'm pissed of that. Any of you guys experience this what did you do?

Welcome to banks and credit cards. This kind of shit happens all the time.

i have experienced this more than 3 years ago.

waited 30 days before the fund was back into my epass account.

epass is tying up money to earn more interest. Verizon double billed me on my virtual visa card. (which also happened to another card of mine but was resolved with a simple charge back to my card same day) Epass locked up my whole account, wanted dispute papers, ID verification, CC statements (for THEIR virtual card), a photocopy of the card (duh....virtual?) and said after they reviewed all the paperwork, they would render a decision in 7-10 business days.WTF? At same time, Verizon saw their error credited my epass account back within fifteen minutes of me calling Epass. My Epass stayed locked for 7 days.

Not the first thread I have seen about this.

epass sucks ass

just finished a 30 day hold on Friday.

Hope they enjoyed playing with my $1000

Damn, what a pain in the ass.

I guess nothing to do then i'll just wait :(


In regards to your concern, please see the information provided below.

Our Account Verification Department has issued a charge back only after
reviewing your documents and we are sorry to inform you that the funds
cannot be credited back into your Account before the re-presentment period
is over on 09/14/2010, only if the merchant does not challenge the
validity of the claim.

I hope the above information is helpful to you. If you have any additional
questions, please do not hesitate to contact Account Holder Services.

Thank you for choosing ePassporte.

Best Regards,
Narendra.B

If we have not received a credit back for the transaction we will have to charge back the transaction. This should not be an issue since the ATM owner says you were right.
We have to follow Visa's rules and charge back the transaction and then the merchant have 60 days to re-presentment the transaction, if they do not do this (agreeing the CB is OK) then we will put the money back into your account.

I know its a hassle but we have to follow Visa's rules to protect ourselves and our card holders. It may seem as a hassle to everyone but there is a reason we have been in business for a long time while others have come and gone.

facebook got 50$ on hold once, 30 days to get money back. fucking free traffic coupons are not so "free"

I find this excuse bullshit! PayPal has credited me back while on the phone with me. Netspend has credited me back while on the phone with me. Especially asking for all that documentation on my virtual card (not electron card) over a double billing. So simple to fix. Epass is scared of their own tail. :2 cents::2 cents::mad:

If we receive a credit back its automatically shows up in your account. Personally I tried to withdraw from a bank in Denmark and got no money but the money were deducted from my account, 2 days later the Pending charge were gone.
If we receive a credit back or a drop of the Pending charge then it happens automatically that the Pending charge is dropped from your account or the transaction is credited to your account.

If the transaction is showing as Pending on your statement because the merchant declined the transaction or for other reasons decided not to accept the transaction without telling us to drop the pending charge we have to hold the transaction for 30 days because according to Visa's rules the merchant have 30 days to settle the transaction after they authorize it. You local bank will drop it after a few days because they know you and are in the same country as you and if your account balance go negative they can easily come after you ass.
If we dropped Pending transactions after a few days it wouldn't take long before the scammers from some obscure country would try to capitalize on this as I mentioned above there is a reason that ePassporte is still around sometimes our rules suck but there are a reason for them for everyones sake.

Forgot sorry :s

If you see a double transaction for a virtual or Electron card transaction for the same amount in your local currency then there can be different reasons for this most likely due to currency fluctuations and one transaction should be dropped within 2-3 business days if not send me a email and I will look into it.l

epass rules!

MichaelO to the rescue!

Thank you for clarifying MY issue Michael. I'll keep you on speed dial for when it happens again. Plus, If I email you, I won't have to answer so many security questions? :2 cents: So far this was twice. I hate having my account frozen for a stupid double billing that can easily be resolved.

BTW, I really hate your phone reps. :upsidedow

Other than that, keep up the good work. I actually like Epass. :thumbsup

ePassporte rocks :thumbsup

same here I really hate their phone reps...

Thanks for answering my question regarding my DEBITED account I also save your icq number incase I got problems again at epassporte :thumbsup

epass rocks... haven't i said this before? :eek7