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- - It's not just you! http://admin.ccbill.com looks down from here. (https://gfy.com/showthread.php?t=962670)

It's not just you! http://admin.ccbill.com looks down from here.

Yeah it's down, members can signup however their username/password is not being added to the system and they cannot login.

They're having issues. I've had a couple of complains already and can't get in to check the usernames luckily I have a custom auth system, so I have a work around. But it's a huge pain in the ass.

both unavailable here (webadmin & admin.ccbill.com)

wtf...its down for too long now

yeah, i wanna go to sleep already but feel bad for some users that cannot login...

Nor can customers go to CCBill's support page. That's been down for the last hour, too.

Way to go, CCBill!

fucking-around-and-business-discussion/962673-ccbill-phoenix-network-provider-issues.html

Quote:

To All CCBill Clients and Affiliates

At approximately 11:55 pm, Thursday, April 8, 2010, Mountain Standard Time, our CCBill Phoenix Data Center and Networks provider began to experience issues which have affected the following CCBill Systems and Services:

- CCBill Client and Affiliate Reporting
- CCBill Native User Management
- CCBill Background Posts

At this time, transactions are being received and processed via our networks locations in Ashburn, VA and Amsterdam, Netherlands. In addition, all User Management and Background Post services will continue to be queued in our systems.

We are currently working with our Upstream Provider's Network Engineers to resolve this issue as quickly as possible, in order to restore all CCBill services and reporting.

We will notify this board with updates on this situation throughout the morning, until this issue has been fully resolved.

Many thanks for your attention to this matter.

Laurie

it can happen with anyone (

yay!! they admitted a problem rather than the normal 'we are experiencing no issues'... its a step in the right direction!!

it's working already

just wondering have they fixed that phoenix dc issue or moved all the stuff to some other place

Will users that signed up during the downtime be added to ccbill? I can see some signups but cannot find them in the ccbill admin section...

Quote:

Originally Posted by Pink Panther (Post 17018435)

Will users that signed up during the downtime be added to ccbill? I can see some signups but cannot find them in the ccbill admin section...

Same here, giving people access who email without proof they signed up... tricky!!

signups vs lost time

Stats not working. Not sure If sales are being counted in real time and sales notifications being sent... Though I believe things are not working atm

Quote:

Originally Posted by hawkadu (Post 17019100)

Stats not working. Not sure If sales are being counted in real time and sales notifications being sent... Though I believe things are not working atm

Yes, join pages are loading, stats are dead, hits, sales, everything. :(

hmm does cams.com use ccbil as well?

fucking-around-and-business-discussion/962662-cams-com-stats-maintenance-elses-stats-updating.html (btw, sales are showing in the detailed section STILL, but not on the initial page, weird)

ahhh, well that's good news I guess... thought it was a bug in my script