Verotel: how do you refund a direct debit transaction?
 

Noticed that someone has a duplicate transaction, but there's no "refund" button next to them in My Sales. How do you refund a Euro DD transaction?

bump in case anyone happens to know

Have emailed verotel but I thought I might get an answer on GFY quicker :)

you have noticed, so the customer didnt wrote you for refund? maybe one pass was for him and second for friend, and you want maybe to refund his friends gift. sorry for off topic i dont know the answer

I think it's more likely to be some sort of transaction error (either actual or perceived by the customer) since the login created by the first transaction hasn't been used. I'm not sure if verotel auto-refund unused logins, even so it's probably better I pre-empt that and refund the charge ASAP.

Just get Verotel to sort it. It's what they do.