Email management suggestions / solutions
 

Have a mainstream company with 3 people who answer emails. One main guy does it from 9-5 and then me and my partner do it after hours when necessary. We need to make a better system where we avoid replying to the same email twice. Usually when I reply I will just cc it so that it's known I replied but that's all done manually. Anyone know of a good email management solution for a small business? Might also look into programming a custom solution.

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Do you offer free trials?

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I am not taking any paper cheques right now.

you take cash? im in toronto to :) for the $100 not $10,000 dont have 10k right now

A hosted exchange solution? Where all of you can have your own mailbox as well as full rights to a "service box" where you all have read/send permissions? You can all use MS Outlook and it will be visible in there and you can use checkboxes and color the emails after they have been replied to, and it will be reflected for all of you.

See more here: http://www.myhostedsolution.com
Only $9.95 per month per mailbox, and that is for unlimited traffic and mailbox storage. Been with them for a long time, they're great. Many will offer hosted exchange, but few will give you large mailstorage, many will put a limit at 2, 5 or 10 gb per mailbox. You even get one MS Outlook license per mailbox, so that you all can use the full features of Exchange.

Hope it helps!

If you want true locking features, ie. you plan to one day have multiple people simultaneously replying to emails sent to the same address, best to go the custom route.

If you just want something quick for your current situation, throw up a webmail like Squirrelmail or Horde's IMP and lock it to only allow one user to be logged in at a time.

A simple ticket system like RT can do the trick, or take a look at ZohoCRM which is similar to Salesforce and maybe even free for 3 or less users.

This is one of the most common biz needs in the world. No need to hack something custom.