Webair Support Fuckin sucks.....
 

I opened a support ticket over 6 hours ago and those morons merged it with a ticket that was closed months ago... And here is the best part, Because its on a virtual account, Telephone support is not available....

Fuck you Webair :321GFY

I take it you moved away from them?

another webair sucks thread.lol theres 100s on this forum.. weird how people stick with em

Get a dedicated! They are cheap.

If it wasnt for the fact that its a little used account and site, with little traffic (about 5K a day) I would in a heartbeat. Our high traffic sites are sitting somewhere else.

sucks ass, sorry to hear about it

Thought about it. Ran the numbers and it wouldn't be cost effective. :(

Thats too bad, hope it gets handled

How do the numbers look when your site is down all day? 5K per day is too much for a virtual to handle if it were my decision.

The account is used for 'off site storage' for my husbands photography business. He put a (legal) tube site on it to pay for the hosting. Which it does monthly.

We have not had any problems with it until shithead messed with the index.php file earlier and now he needs that restored from the backup.

You would think it would be a quick and easy fix right?..

:321GFY:321GFY:321GFY:321GFY
And I hope you get a bad case of Athlete's foot

We use it and have been very happy.
But then again we have dedicated this may be a case of you get what you pay for.
Not arguing just saying in our case they have been stellar.

get a nice deal for a dedicated and merge all your sites onto it, that should make it cost effective

Gerard just called my shithead husband and all fixed. I wonder how fast m husband can dodge flying objects.

Oh talking to a female about technical hosting stuff....that's like letting a female drive a car....on the road!

glad it was resolved, please make sure only your husband, or anyone else who was born with a penis open all future tickets from now on.....:1orglaugh:1orglaugh

:1orglaugh:1orglaugh

Never took more than few minutes to have my tickets answered. Weird way of communication you have here. You fuck something up, expect them to fix it and even say that they suck.

What about calling your husband a shithead? If you are married to a shithead, what does that make you than?

Vps is the best.. free live support, always nice and helpful and fast, I am sure you can afford that. I am so happy with them.

You can get a cheap virtual account at phatservers and that will be much better bang for your 10 bucks..:2 cents::2 cents:

you put a tube site on a Virtual host?
I have never had a problem that wasn't jumped on pretty fast, if it's something big, contact Gerard, he'll get it done

Use their online chat support, they always get back to me in 5 minutes or less that way.

problem is those $10 accounts don't have online chat support, if they did they would sit and chat there thru the day

I hope you don't actually work for webair because a professional employee shouldn't make comments like that, even if you are 'joking'.

Holy Fuck... you have to be kidding me right!!! A customer is a customer no matter what the price!!!!!
Any other webhosts pull this stupid stunt so I never do biz with them?
Thats why I've been with Phatservers for 9 years or so now!
I wouldn't touch Webair with a 100 foot pole!!!!!!!

OMG another host bashing thread. Yawn. LOL SO true though that the host should be there when you need them to fix problems! critical.net might be a better fit if you cant make peace with your current home.

I signed up with Webair, tried to get a blog up, nothing worked...error trying to start a db, error no matter what I did. So I asked for a termination and told them I didnt care about the $10.

Now they have tried to bill me 2 times, I have never ever used any bw nor anything else, their tech guy just stopped replying to me so after 1.5 weeks I didnt care much about their business. ( Thats my experience with Webair, but maybe I am just spoiled with Way3.com :)

You get what you pay for. If you take your business serious get a serious host or a serious plan.

just my :2 cents::2 cents:

I am sure it was a mistake and although you were down I am sure webair will take cure of u more often then not. Mike runs a good show over there. Best of luck.

HUGE FAN OF WEBAIR. . but their support has slipped this week!

Webair has always been great for me...hope they solve your problem soon..

man, I have been on webair for over a year and had no problems like this with support. I have noticed that these threads always involve virtual accounts not having phone support, though... Maybe they should add a few bucks to the price and include phone support to cover it. Otherwise, Ketan is the man!!

I've been with webair for years, building a blog has been the easiest thing to do