Don't use Epassporte if you don't need to
 

Just a fair warning that epassporte doesn't care if your money has been sitting in their bank accounts for an extended period of time while you bend over backwards trying to get through their ridiculous verification system.


1. When I created my epassporte account YEARS ago I already verified myself!!!!!!!!!!

2. I don't use the account much because it's not a very user-friendly service

3. Years later (now), after having a VERIFIED ACCOUNT for YEARS without problem, I receive a large transaction where the buyer insists on using epassporte since that's where all his money is.

4. I am unable to withdraw more than 300$/day on this large sum of money due to epass's limitations.

5. I re-send verification documents even though my account should already be verified.

6. Epassporte doesn't accept online bank statements/screenshots because apparently their risk management department went to school in the 1970s and will only accept paper verification documents. Well that's fine but not everyone, especially webmasters, don't always live in the country they have residency and their bank accounts in. I like to travel and don't need a paper trail of my CC statements following me around the world.

7. After painful phonecalls to their 'customer service department' outsourced in india, after taking 5-10 minutes trying to verify my information with an incompetent call center employee that has a very weak grasp of the english language I decide to try their Toronto office, where I'm from as well.

8. Toronto employee insists that I can't use an online statement to verify my CC, and suggests my bank sends him an email with a STAMPED LETTER verifying my info. After contemplating flying back to Toronto and ringing his neck, I decide to go through the painful process of contacting my Toronto bank branch and getting them to send a letter. (This in itself is also a huge hassle, incompetent low paid bank employees that don't follow up with you through phone calls, took days to get someone competent)

9. A week later... while all this money is sitting in epassporte's hands, I finally receive the letter from my bank, scan it, and send it to epassporte.

10. NOW!!! I think I'm all set, it takes their lame review department a couple days to approve, oh - by the way, their review department is very mysterious, their indian call center, nor their toronto office have direct contact with the mysterious review department apparently... they have to send an email which won't be responded to until 24 hours later.

11. I see that the documents have finally been accepted and I go to cash out... NOPE, now I get this msg:

Your transaction has been declined by ePassporte.
Instructions on how to manually verify your credit card have been sent to your ePassporte Message Center Inbox. Please click on the Message Center button.

OK fine - Please click the message center button, NOPE, NO message in there to manually verify my creditcard THAT I HAVE ALREADY VERIFIED. I suspect that the reason for this block to happen is because I travelled from one country to another during this time.

This is getting really ridiculous... so now I contact Michael O and see if he can be of any better assistance.

Michael ePassporte ‎(2:22 PM):
Hi
The problem should be fixed now.
I apologize for the delay
chronoshift ‎(3:04 PM):
no it is NOT fixed, same message
Michael ePassporte ‎(3:05 PM):
OK I will ask that its looked at again
chronoshift ‎(10:08 AM):
???
This contact is offline.
The message will be delivered when the contact goes Online.

He's been offline since.

Fair warning to webmasters unless you like to put up with headaches, avoid epassporte unless you absolutely need to use them. And don't even think about calling their customer service line in India... won't get you anywhere

gfy is epass customer service, may we help you?

Thanks for the 'hot tip'.

However, I pull my money immediate from both ePASS and PP. Simply do not trust it there. I rarely use either, and prefer a bank WIRE most of the time. That said, some international clients use ePASS as it is more convenient for them.

MichaelO bat signal in full effect....

more epass drama, wowsers

i am really sorry to hear and i am really happy that everything with my epass account is alright, also their service is user friendly and as far i know michael o is always doing his job great, so i dont know what the fuck are you talking about, sorry ...

Don't swear at me just because you are an epass fanboy faggot. I explained in full detail just what the 'fuck' I am talking about. Are you new to the internet? There are tons of services that other people have had problems with that I haven't. There service is NOT customer service friendly... what do you consider friendly? Friendly waiting on ICQ until Michael O has time to respond to you??? One rep for EVERYONE that knows what they're doing???

Thanks for the bump. :thumbsup

sounds familiar

Epass can be pain in the ass sometimes,but once you resolve all this verification/limits problems it works like a charm.

no problem with bump, wish you to have your 300usd cleared and that shitty epass account closed :winkwink:

..trying to get through their ridiculous verification system.

Its like a bank, why do some people think you signup with your email and thats it.. if they didnt have these verification systems we would be fucked all day by scammers..

1. When I created my epassporte account YEARS ago I already verified myself!!!!!!!!!!

Good.

2. I don't use the account much because it's not a very user-friendly service

Then why the rant.

3. Years later (now), after having a VERIFIED ACCOUNT for YEARS without problem, I receive a large transaction where the buyer insists on using epassporte since that's where all his money is.

So now your worried.. no wonder your pissed.

4. I am unable to withdraw more than 300$/day on this large sum of money due to epass's limitations.

Then email them, in your account you will find various docs you can fill in to lift this limitation, even up to x,xxx atm a day.

5. I re-send verification documents even though my account should already be verified.

Rules change, they had to update your verification and docs because of the law. Nothing epass can do much about. Dont you think?

6. Epassporte doesn't accept online bank statements/screenshots because apparently their risk management department went to school in the 1970s and will only accept paper verification documents. Well that's fine but not everyone, especially webmasters, don't always live in the country they have residency and their bank accounts in. I like to travel and don't need a paper trail of my CC statements following me around the world.

I dont know if its a problem to send in screenshots of bankstatements. But im sure you will have some bills with your name on them right? Scan and send..

7. After painful phonecalls to their 'customer service department' outsourced in india, after taking 5-10 minutes trying to verify my information with an incompetent call center employee that has a very weak grasp of the english language I decide to try their Toronto office, where I'm from as well.

Never had to do that, MichaelO is almost a oneman 24/7 helpdesk for me. If that helpdesk is that bad, it indeed needs improvement.

8. Toronto employee insists that I can't use an online statement to verify my CC, and suggests my bank sends him an email with a STAMPED LETTER verifying my info. After contemplating flying back to Toronto and ringing his neck, I decide to go through the painful process of contacting my Toronto bank branch and getting them to send a letter. (This in itself is also a huge hassle, incompetent low paid bank employees that don't follow up with you through phone calls, took days to get someone competent)

If thats true, it indeed sucks. But again, im pretty sure you can scan/email other documents verifying its you.

9. A week later... while all this money is sitting in epassporte's hands, I finally receive the letter from my bank, scan it, and send it to epassporte.

Good.

10. NOW!!! I think I'm all set, it takes their lame review department a couple days to approve, oh - by the way, their review department is very mysterious, their indian call center, nor their toronto office have direct contact with the mysterious review department apparently... they have to send an email which won't be responded to until 24 hours later.

Ok..

11. I see that the documents have finally been accepted and I go to cash out... NOPE, now I get this msg:

Your transaction has been declined by ePassporte.
Instructions on how to manually verify your credit card have been sent to your ePassporte Message Center Inbox. Please click on the Message Center button.

OK fine - Please click the message center button, NOPE, NO message in there to manually verify my creditcard THAT I HAVE ALREADY VERIFIED. I suspect that the reason for this block to happen is because I travelled from one country to another during this time.

You indeed have to manually verify your epass card. Was a 10 second hassle for me back then.

this coming from someone who had their gfy account banned

:uhoh

I had my account banned for referencing the 'other' forum
:error :321GFY :uhoh

good luck resolving, i can say i had issuess with epass too, thanks to Michael O ot was fixed, not fast though anyway.

you sound like an asshole and a tool. no wonder customer support probably just sends your requests to the trash bin.

Yeah, I know, same here. But, I'm not a millionaire, so I don't really care.

I dont get paper statements from any of my bank acounts anymore. its just silly when its online. but I can print out a paper statement from all of them

I don't know why some people insist on taking on epass payments.... lost business for them as I will never ever have an epass account.

Without being a epass-groupie, I can only say that the only time I had a request for epass, Michael helped me out very quickly. He can be reached via email or icq... No problems there!

But, as fatfoo said: im no millionair either, so my $x,xxx.xx epass withdrawals each month are really nothing to speak about.... :)

Im sure you would be banned again since using multiple accounts is against gfys rules, and you even admitted to it.

I imagine Epassporte has a very low customer satisfaction rating. I only use them because I have too, not because I want too. Some sponsors only pay via Epassporte.

Anyone elses balance showing 0... I hate this shit...

:uhoh :uhoh :uhoh

Yep :thumbsup

That's usually under maintance

Epassporte rocks!

Received this ICQ from Michael:

chronoshift ‎(10:08 AM):
???
This contact is offline.
The message will be delivered when the contact goes Online.
Michael ePassporte ‎(11:23 AM):
I will send a message to your message center when this have been fixed.
Have a nice day



Still haven't been sent anything... this should be a simple fix and it's been going on for days now... they're not looking into it or anything... they're just stalling

Stay away from epass

you are just a piece of idiot ... you cant wait a bit? go cry to your mommy kid

A piece of idiot?

No... I can't wait a bit... this is 2009 faggot. Do it now or get lost. A piece of idiot? :uhoh

Please try again if you continue to have an issue email me at [email protected]

what can we do else...

All in all a good concept once you make it through all the verifications, but I will say one thing; I speak 3 languages and consider my ability to comprehend accents better than most. However .. during a 15 minute convo. with rep. from India, I was not only completely lost by the dialect of English being spoken, I couldn't hear a dang thing .. it sounded like the phone receiver was being run through some gravel. I asked the rep. to please speak up many times but she just kept repeating it in the exact same tone and volume. Just my experience -

:thumbsup :thumbsup :thumbsup

faggot :uhoh

problem has finally been fixed, btw

you are crying like fucking kid and when its solved its just btw ... you are a real treasure for all customer supports, enjoy your ignorant ego, karma works ...

man there are some real fucking whackos on this forum... I need to go back to lurking :uhoh

OP, get some rest man, and for a next time, try to leave the sharp remarks away. It is already hard enough that 1 person here has to fix problems of 100`s others.