Dating Gold tech issues on webcamclub/modelsplugin
 

Can someone from Dating Gold check up on some tech problems I've had on Monday and then again tonight? I did email you guys on Monday but didn't get a response yet.

On Monday, members who tried to take me private weren't able to even though they had credits loaded already. One guy was also a regular so he knew what to do. Definitely a tech problem on your side. This happened on 3 different occasions in 1 hour.

Then today I did a feature show from 7pm EST - 8pm EST and there were 108 people in the show up until about 7:45 when there was an error message that said 'server lost connection'. It restarted but only 1 member could see me and chat with me. The other members said they tried to get back in but got no video.

Then I was in free chat from 8pm EST - 9pm EST. I had 1 private with a regular but the video froze for him a few minutes in so he ended it. He tried coming back 2 other times but he was never able to connect. I think it was stuck on 'initializing video feed' but it never connected.

I'm posting it here because the tech problems could continue tonight or longer & you might notice it faster than email since I didn't hear back from my email on Monday. I know we all hate to miss out on private sessions so I wanted you to know about the tech issues asap.

Thanks

bump for you, dating gold peeps are on the board right now.

bump to let you know about tech problems.

hi, I am not aware of such problem, who did you send this to?
I'm trying to get ahold of Jay right now.

Hey Bella, thanks for the heads up... I received your email and forwarded it to our tech guys, they are working on it, trust me. Problems like these are hard to diagnose unless we are right there during the time of the show when the problem occurs. I'll have them check on it again first thing tomorrow. :thumbsup

By the way, your original email from Monday went to my spam folder, I did however find it today, and forwarded it to my tech guys earlier. Just letting you know. :)

Oh I know they are hard to diagnose from my support days;p I just wanted to give you exact times before I forgot so you can go back and trace the problem. Thanks for the help:)

Don't worry about it, my spam filter does the same to me all the time! Just wanted to make sure you guys knew something odd was up.

Hi Bella,

I did get your email that Jay sent over. There is no quick answer to your problem and further research is needed which requires my team. I take all issues seriously and I planned on getting back to you very soon. We do many many private shows every day on the site and have a very high success rate, I will look into your issue as I do all issues and do what I can to try and help resolve it.

Any future issues please feel free to give us a call if we haven't got back to you in a timely manner and you feel the issue is pertinent instead of posting here.

Thank you.

I checked on all your sites but there aren't any phone numbers so I'm not sure how I was supposed to call you. I did email first & I submitted feedback on that survey form that pops up after I do a feature show through models plugin. I also messaged the webcamclub twitter account while I was having the problems in my show tonight. So it isn't like I posted the problem right away here.

I think you can tell from my post that I wasn't trying to start drama or anything like that. Technical problems are a pertinent issue & I know it helps to get the information right away.

Honestly, I was just trying to help out and get the information to you as fast as possible. I don't see a problem with posting it on here since you are all active on here & my initial message went to a spam folder which was unavoidable.