Moniker - WTF!!!! WHY???
Why did you move your customer service to the Philippines - to people that have NO clue about anything?
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RIP TD -
save $1 here, $2 there.. more money in the CEO's pocket. Surprised it hasnt happened before
honestly, are you going to move all your domains from their platform to godaddy or another company? slim chance and thats what their banking onEmail: Clicky on Me -
I blame the recession
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Exacto..
Now try this # and its someone you can BARELY UNDERSTAND - much less get anything done with. Moniker you just lost a customer
Toll-free: 1-800-688-6311
Moniker Support Center
RIP TDComment
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Unfortunately that personal attention a few get, mean the rest of us don't even get answered. I tried several times to open communication with Moniker, and never got responded to in email or ICQ. It was even as bad as me talking with an associate on ICQ, who was talking to the rep, telling me, 'She is there right now, she answered me"
It wasn't until after making a thread (or posting) here on GFY that someone even answered me, and it was pretty evident the only reason I got hit up was because I called them out, NOT because they gave a shit about any business I wanted to bring.
If they can't respond and hold discussions before they get my business, what should make me think they would give a shit after I switch to them.Last edited by Jdoughs; 09-17-2009, 12:22 PM.LinkSpun - Premier Adult Link Trading Community - ICQ - 464/\281/\250
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Customer service is the LAST thing anybody should outsource IMO.
Data entry, programming I all get...but personal service is like a sacred thing.Comment
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I going to try one hosting company which is also domain register and have same price as moniker plus they give free privacy.I let you know how it went.Comment
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I have had incredible support from Dynadot. I can very much recommend them. Best register ever if you ask me.Comment
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Moniker actually has one of the best support I've seen, if you have any problems just icq Bari and she will hook you up
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Seriously ??? only after I ask like 100 times to be transfered to a REAL human being in the USA - and they say its NOT possible.
You guys are just watching GFY to monitor for upset people but not willing to have someone that can answer real questions.
Too late - I'm searching for a new reliable company - you guys had your chance.
RIP TDComment
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I'm sorry you feel that way but Moniker IS reliable!Seriously ??? only after I ask like 100 times to be transfered to a REAL human being in the USA - and they say its NOT possible.
You guys are just watching GFY to monitor for upset people but not willing to have someone that can answer real questions.
Too late - I'm searching for a new reliable company - you guys had your chance.
No, I don't sit at my desk all day and troll GFY monitoring it for upset people/pissed off clients. I was informed by another client about the post and I reached out to you immediately. If anything, you could have done a GFY search for me/Moniker and reached out directly as I'm always available to help out!
I'm sorry about the inconvenience you encountered with the Philippine rep. If you'd like my assistance, please hit me up.Comment
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Phew I got worried there for a minute. Just a note to moniker owners if Bari be gone I be gone ;) She is the reason I moved all mine (not 1000 like Daruma but I do have 120 or so) to Moniker. So you should be giving this girl a raise and making sure she sticks around
Muah lova.
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Every time I have emailed Bari directly I have received a response immediately. Her customer service makes Moniker great! Every registrar has issues, you just have to deal with the right individuals, and Bari is probably one of the best reps in my opinion.Comment
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Trust me - I don't need GFY as a support forum! Again, I apologize about the inconvenience with the rep. You're right! There is NOTHING worse than asking for a manager and being refused - and I do apologize for that as well.
I can't bring back the past, I can only go forward and offer my assistance. If you want to take me up on it great. If not, that's up to you.Comment
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I have been nothing but happy with Moniker... I just called support about 3 days ago and got the help I needed in under 30 seconds.... so I don't know what your problem was... but you sound like a drama queen.Comment
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probably better than what they had going before. sometimes when i have called in the past i get some girl who says all the techs are busy and to submit a ticket. sure but if i wanted to submit a ticket i wouldn't be calling...you don't know you're wearing a leash if you sit by the peg all day..Comment
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Daruma, did you ever think maybe it's your fault you don't speak one of these languages: http://www.ethnologue.com/show_country.asp?name=PH so you can talk to their support in THEIR native language??
I've never used the for domains but would never, not after our auction experience with them that was a total joke from the top of Moniker on down
Skype variuscr - Email varius AT gmailComment
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You know me - I barely sleep let alone have time to start learning another language - haha!Daruma, did you ever think maybe it's your fault you don't speak one of these languages: http://www.ethnologue.com/show_country.asp?name=PH so you can talk to their support in THEIR native language??
I've never used the for domains but would never, not after our auction experience with them that was a total joke from the top of Moniker on down
RIP TDComment
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support should be more than contact bro on gfyComment
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Moniker support is going down. They were known as finest registrar with great security and support.
Now they're junk. Monte Cahn doesn't give a sh!t same at SnapNames.
I'll stick with this:
http://www.slideshare.net/warezforum...iscount-coupon
Their support was weak but is getting better. Also you can finally cut that annoying advertisments anytime you buy domain, or change nameservers.
Yup, and Bob Parsons i cool dude, he's like 15 yrs old MF
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Bari has always helped me out. Last time I called I was on hold a long time but at least got an English speaker.Comment
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no support on the weekends eitherComment
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I have always contacted Bari for any of my needs, she has always promptly responded.
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I moved 100% of my GoDaddy-hosted domains to Moniker 2 years ago and I have no reason to be unhappy.
That said, I encountered one of the outsourced reps myself a short while back when Moniker was having an outage of some sort. Called to find out if the problem was them or me, I could barely understand the rep (and I'm good with accents), and what I could understand didn't really give me the feeling that the rep knew anything about domains or DNS. Just feedback, I can understand how this would piss some people off. Luckily it wasn't any sort of emergency situation for me.Donovan TrentComment
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Hundreds of domains for more than 7 years with them and very happy.Comment
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when the gfy sheep praise something run the other way - the gfy sheep only exist to be fleeced. do you want to get fleeced?Comment
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i have a question, what do you have to contact your registrar for? we use godaddy and their admin for everything, whats so much better about moniker?Comment
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Bari's the best!
Thanks again for your help a couple weeks back. Always appreciated.Still Ballin'Comment
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i guess the filipino support is for the newbies who register 1 domain and keep bugging about losing their password or something.Comment
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Donovan TrentComment
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For the record....
- Problems have been resolved - Thank you Bari.
- I did and do have a real problem with the outsourced phone people that have NO clue how to resolve a problem - and what makes it even worse is when you ask for a manager or a way to contact the 'mother ship' that they refuse and have NO way todo so.
- Lastly - dealing with outsource phone people at the same time as being seriously sleep deprived is probably not a good combination
RIP TDComment
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Bari is to Moniker what Michael O is to Epassporte...“If you can convince the lowest white man he’s better than the best colored man, he won’t notice you’re picking his pocket. Hell, give him somebody to look down on, and he’ll empty his pockets for you.”Comment
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What is the limit on what can be paid by credit card on Snapnames?
Have been trying to get this simple question answered, which is a bit of info that should be on Snapnames somewhere since credit card is the default payment option on there. A person at Moniker's escrow support didn't know, so I called Snapnames support and got transferred to a Moniker Philippines support woman that told me to submit a support ticket right after telling me she would try to find out...huh? I have a transaction in limbo and had to tell the buyer that I'm "still trying to find out from Snapnames", lol. Every other escrow service or marketplace had this info on the website or could tell me in a 1 minute call.Want to crush it in mainstream with Facebook ads? Hit me up.Comment
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I basically told Bari the same thing last time I had problems. When she is gone, so is my business. If it was not for Bari, nothing would get taken care of.Phew I got worried there for a minute. Just a note to moniker owners if Bari be gone I be gone ;) She is the reason I moved all mine (not 1000 like Daruma but I do have 120 or so) to Moniker. So you should be giving this girl a raise and making sure she sticks around
Muah lova.
Kinda like epassport and MichaelO.
And I do have to agree these idiots overseas they hire are not the sharpest tack in the box.Amateur ContentICQ: 292 356 077Comment
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