| marcjacob |
08-26-2009 02:50 AM |
Nat Net review - first full month
This thread is part of an agreement I had with Nat Net's Sweet T to do monthly honest reviews of their service.
First lets get one thing out of the way. Last time someone said no one will care about these reviews. That's more than likely true, as I'm not well known on this board. I made a commitment to do these and I will do them until the 12 months is up. I follow through on what I commit to. It's the right thing to do, even if no one ever reads them. Obviously trolls will just get put on my ignore list as I'm too busy working to deal with it.
This month started off pretty badly when I deleted a table in a database and asked Nat Net to restore it from the back up. It turned out that the back ups were not running and I had to go crawling to Gerrard at Webair (my last host) to get a copy of it. Luckily he had it, so no harm done. I am assured that the back up's are now running. I feel that they dropped the ball on this one as what would have happened if my disk had died? I am now running my own back ups, so I guess I learned a lesson.
In the interest of balance, Bill told me that this happened because they were moving to a new data center and as a new account, mine was put in the new center first, so I assume the back up server was at the old center. I liked that Bill took the time to call me from the US (me being in England) to apologise and explain. I did feel that it was partly my fault as I dropped the table and I should be backing up myself. It is part of the service though.
Props to Gerrard as I had left Webair and he was under no obligation to help me, so a public thankyou to him.
After a not so great start, everything was great until yesterday when, as we all know, they were down. I can't expect zero downtime from a host, but I will be carefully monitoring this, as that is exactly what I was worried about in the first place (uptime.)
Tickets are still updated in an average of a few minutes and the teck staff have been excellent. I can't praise them highly enough. They are always on the ball, even at 3am and you never need to explain things more than once, they just 'get' whatever the problem is.
I do understand that both negative issues have been caused by a data center move, so I'm still very happy (for now!)
7/10 this month - slightly higher because the tecks far out-weigh the two negative issues. They are a great asset to the company and it's great to feel that they are on your side when you hit a problem.
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