OT - Is this kind of business FRAUD or not in Holland?
 

This question concerns holland, but i'm sure it's not any different in most industrialized countries too.

If you buy and prepaid a product and don't get it after 15 days.

The company which should ship you the product says that their delay is depending on their own manufacturer/ware seller.

But meanwhile, they drop the product's price considerably, while they are not even able to ship it.

Is this legal ? Or just deceiving ?

The thing is , i ordered a 22" monitor from a company in holland.

Although, i tried to contact them daily via email/phone/fax, they never respond. Just after threatening with legal action, the owner contacts me back and says he has also rights blablablaaaah... He promised me to give me out an update about when to espect that monitor.

15 days since he received the payment, but still no status about the ware.

Still, he drops the price of the ware constantly, in order to stay on top of those smartshopper sites (i found out he does it with most articles - and reading the feedback from other customers, they still don't have their ware, or they wait up to 3 months for getting their stuff).

Is this fraud ? I would say it is, because he's even able to get the ware, or he waits as long as he has enough orders of the same product (like some other angry customer suspects too).

Is there anything to do about that in Holland? I'm not dutch myself and only live for ~3 years here and thus not very elaborated with the dutch law system.

Thanks for any input!
Michael

PS : If you live in holland, never ever buy your stuff at digiworld.nl.
They're the worst company i've had to do with since buying my stuff in holland. Norrod did always well for me, although their stuff is much more expensive.

PPS : Trying to get as much information as possible, from different sources, that's why i'm posting it here too.

Chargeback!

How soon were you supposed to get the moniter.


If its on backorder delay or whatever, they should be giving you the option of cancelling your order. I thinks thats how most online shops do it.

Just threaten him with legal action and get him to cancel and refund the order.

Then buy it somewhere else.

If you paid by credit card: charge back!

write it off and move on

Postbus 22722
1100 DE Amsterdam Zuidoost
Telefoon: 020 - 564 14 11
Fax: 020 - 696 23 03

this isnt enough? its on the page LOL

just send some dutch webmasters to it.

Unfortunatelly i can't charge back here in holland (not credit card - prepaid per wire).


Wildcard, what do you mean with "this isn't enough?"

ColKurtz, i'm supposed to get the monitor in 24 days if on store, 2-3 days if not, or more if even their deliverer doesn't have the ware on store, too.

I already threatened with legal action, but the only reaction (since then) i received was that they have rights too, blablabla...

in fact, their TOS says, that i'm bound to max. 30days after order, after that, they would message me about the status. Crazy , no ?

First time this kind of #@@!# happens, although i do a lot of transactions online.


Still, is it in holland fraud or not to beat actual prices on smart shoppers, although the company isn't able to deliver the ware at all ?


Thanks, Michael