Is there such thing as a "Usage Log" to fight Chargebacks?
 

Is there such thing as a "usage log" to fight chargebacks? I was recently lost
a chargeback because I didn't provide "usage logs". Is there a way to prove
that a certain member logged in to the members area at a certain time? Would this be through the hosting company or billing company? :Oh crap

Some CMS and content protection scripts will show this. A log that will show the login times and IP broken down by user. Which ones are you using?

It sounds like you have your own merchant account, since the 3rd party billers won't even ask for that info.

even if you provided that most banks if not all will side with the customer

What I have to wonder is wht ppl even bother charging back small amounts under $10 I even had one asshole chargeback $2.99 once. Why even bother???

That is the absolute truth ...

Had an issue with HARD goods, signed UPS delivery slip ( Las Vegas ), emails from client saying how great was the stuff , and so on .... still lost on chargeback ( about 1K ) ... Since, I o not bother contesting. I send a form letter saying I delivered, but I agree to the chargeback to save administrative course.

The babk is the client's bank, do not forget that.

Sorry mate, but with hard goods, signed UPS delivery and thank you email etc you 100% SHOULD be contesting.

If not you are giving your processors more reason to question your sales and roll over.

That was in 2001 . Sent to Mastercard Toronto Head offices near an inch thick of documentation .... still lost .

Other side of the coin:

I am in Florida for 3 weeks holiday ( in 2003 ) . Need internet access, buy a month subscription . Back home , I get my visa statement, a month charge. Pay it along with the rest.

Next month, get another charge ( T-Mobile is not available in Canada, so really no need for it once out of the USA ). Call T-Mobile, tell them to look at the logon, fax them my airplabe ticket... No way, yoy have to pay it along with the upcomong month.

Call my Visa bank, explained. The clerk tells me it will be easier for her to chargeback the whole amount, including the first month. Objected, saying I wanted to pay the first month . No way, she charged back all of it...

My rule is , for shipped goods that is , If the order is over $100 I send an email first, before I ship. I make them state their name and I agree to the following transaction...

I have had to provide that "proof" a couple times to my Merchant Provider (Bank) each time, the charges remained (in my favor)

I still get the occasional $30 charge back , But 90% of those ,, the asshole wish's he could come back and buy more. They always wait awhile, until the dust settles, then they come back only to get the "Denied" reason code.. you tried to scam me in the past .
Make sure you keep a detailed list , not only of the backcharge'rs but the general complainers and whiners.

By the way; it was may "Bank" Redwood Merchant Services that suggested I send an email for confirmation before I ship the goods. I know you can email EVERY order..
Just saying, the "customer" is not ALWAYS right.

Yes, i do have my own merch account and process through netbilling. Is there a way?

What he said.

The consumer always wins. :2 cents:

Another reason I don't feel sorry for them if they didn't take 1 second to look over a join page and not see cross sales on the join page. Consumer rights favor them and they will always get charges removed if they push to do so.