Nat Net review - first impressions
 

So if you didn't see my "does Nat Net suck?" thread, I'll explain what I'm up to. Nat Net persuaded me to host with them after I asked about their downtime. They agreed to do a deal where I will post each month about my experience with them. It will be totally honest. I won't kiss ass or lie but I won't cause drama or bitch just for the hell of it.

The teck staff (who I'm told do not post on boards) do not know my account details, making this a fair and objective test.

This one is extra because in that thread people discussed moving to a new host and how seamless it all is.

First impressions are pretty positive. I started chatting to a guy called Sean over ICQ who did all the paperwork and confirmed my current deal. He led me to believe that the server would be good to go as of Monday, in fact it was delivered the same day (Friday) and content was on the server the very next day. Sean also said to email him over the weekend if I need to, as emails would go to his pda. I was pretty impressed that he was willing to take an email from me on his off hours, not that I would dream of doing that!

From the point of first contact with Sean to the point of having a working server was 4 and a half hours. I was expecting days not hours so was pleasantly surpised.

My big concern from the outset was the loss of my beloved control panel. It feels cheeky asking them to add wordpress or add a domain etc, but I will have to get used to that. I did want phpmyadmin installed, which they did. From the point of asking, to the point where it was installed, was about 4 1/2 minutes.

Tickets are responded to mega quickly. One as quick as 30 seconds.

I have discovered one thing I don't like. They don't like you to choose your own password and you can't have ftp passwords which include words currently in the dictionary. Yes I know that's for security but it's a bit not annoying when I'm used to my current pass.

Today I wanted set passwords for some email accounts, they don't like having passwords in the tickets and so asked me to call in. I can't do that as I live in the UK, only have a mobile phone and can't make international calls on it. They called me to get the passwords and it wasn't an issue for them. I'm pleased with that and it makes you feel like nothing is a hassle to them.

The other thing about teck support is an issue I had with .wmv files streaming and not downloading. My last host took 7 days to correct this issue. Nat Net took 7 minutes.

I know this review is all positive, but I can't fault them so far. The lack of a control panel is not an issue as long as they keep answering tickets this quickly. The password issue is annoying but I understand why they do it. They do seem more security aware than other companies, but I can't bitch about that.

As for being seamless, they didn't move .htaccess but I'm not sure if ssh does that. They kept my current mysql passwords saving me time on that. I had to change some paths which I expected to. All in all, easier than previous moves.

9/10 so far.

Ohhh hahaha, they don't like you. They made you work! They could have setup symlinks :upsidedow

Your gonna have a hard time writing negative stuff about Nat Net :)

Actually all he would of had to do was ask on that. They changed a shit load of paths for me when we moved over. I am very happy with Nat net. Unbelieveable service. :thumbsup

Can ssh do search and replace? That would be mega usefull to me...

having to talk on the phone and spell out passwords and stuff is a turn off

the thing about not being able to use your favorite usernames/passwords combos is annoying too

thomas rox at nat net.

Just tell them what you need done. They will do it.

wow. so you got a *deal* for posting threads like this and a promise you won't start any more threads like the other one?

i guess since natnet is making special deals i'll give tony a call and discuss my monthly bill, been with natnet for 6 years now.

I made no such promise. I was very clear my reviews will be honest whether that's in their favour or against them.

I'm with NatNet over a year maybe already and they are Great .. the best hosting I've ever worked with ..
I've talked these days with Bill VanVorst for new server and it was a pleasure talking with him .. always here to help you
Also their Techs - Top Notch

Can't talk highly about my 4 months hosting with Nat Net so far. Nothing is too small for them to do for you.

dude, go do some work. no one really gives a shit about your review of nat net.
you could have come here and been 100% negative and the question would have been the same as it is now.

who the fuck are you again?

What happened to Cavecreek??

The review is because that was part of the deal. You can read I take it? If you don't give a fuck, don't click the thread. It's not rocket science.

sure you dont mean I can't talk highly enough

Use them for our cdn. Never used them as our main host. Not that I wouldn't they are a great company and host as well. :thumbsup

here's what you don't understand, pawn.
I'm saving you valuable time. no normal person has issues with nat net. the community doesn't need to hear from a one server, jumped up trouble maker to make up its mind.
you can't win here. you'll either post what we all already know, or you'll confirm what we already suspect about you.:thumbsup

I am not surprised at all, they know how to handle hosting for sure:thumbsup

Don't read it then. I agreed to do this and I intend to honour that commitment. If you don't like it, that's your issue. You obviously do care more than you like to admit or you wouldn't be on your second post in this thread.

btw welcome to my ignore list, I don't bother with trolls which is all you're trying to do.

nah, you confuse "care" with an opportunity to ridicule :winkwink:

agreed:2 cents::thumbsup

Was a deal Sweet T made with him Ron. He is just following through. This thread is based on another one.