Hey Webair Support
 

what is going on?
What is the point of escalating a ticket when it is still not being looked at? I know this is a virtual account but still you all my sites offline.

Ticket: 484044

The ticket has been open for almost a DAY now.

Call them, and good luck.

You would think after the last thousand threads regarding webair people would have learned but no ...

Good luck anyway mate, having hosting down is always a headache.

really can't believe you may have issues with them. the are a favorite around here.

Switch to dreamhost

good idea... doing that right now
i thought live support and phone support were no longer supported for virtual... turns out if was wrong and only live support is for dedicated
got the problem solved.
still think the ticket should have been taken care of earlier
anyway...thread closed

I get a chat room help screen pop up as soon as I log into my account.

yah for webair! lol.. They make me love Phatservers so much more!

webair support was always slow on answering trouble tickets,
and if you want to cancel hosting they never respond those tickets :)

contact them on phone or contact gerald or mike, get things done fast

:1orglaugh:1orglaugh:1orglaugh

:thumbsup

see my sig

I find their online chat system the fastest way to get an issue resolved over using a ticket.
WG

Hi Trax glad all is resolved 100% and ticket closed. Sent you an ICQ earlier as well, please hit me back when you have a chance. Thanks.

Same here for the one dedicated box I have there.

That's one big FUCK!

they do have live support you know ...

for all you live support guys... it is a virtual, not dedicated
no live support for non-dedicated

they do seem to take their time with the tickets.