Verotel: I Received the Call on the DDEU
 

Short story: (to my understanding)

Basically some people signed up for membership sites, or virtual transactions, and did charge backs over a period of time.

One of their merchant banks did not provide them immediate notification of these charge back via some error in process. (which now explains why I would not get charge backs on any regular basis, and all in one week, or month)

Verotel basically paid their merchants on faith per their merchant bank agreements.

Verotel now has to recoup the money:

They are offering solutions in structured pay back over 10-15+ weeks, partial or percentage payments.

Or taking your 'hold back', or rolling reserve, and applying that to the debt.

They are discounting some of the fees.

They are providing you a list of the fuckers who are charge back people so you know moving forward, or can use for your records with your other processors.

I am no more happy about it than others flaming Verotel for the past month or more.

However, as I said in those threads, if the bank gives me $500.00 instead of $100.00 I requested. They WILL eventually fix the error and take the money back.

I have also been through processing issues a handful of times now with various processors, and companies that have run into problems. So I know from experience that some third party billing companies are at the mercy of their merchant bank(s).

That said, at least Verotel is providing some options in resolving the issue.

:2 cents::thumbsup

You are very level headed. I am taking notes...

Thanks BROtha.

I am basically trying to sum it up, to my understanding, since talking to them for others. A lot of speculation out there on the situation, and I can understand the concern. But they are trying to work with people, and contacting everyone on the phone to try and reach accommodations.

When you deal with third party billing, they have their own merchant bank(s) on the back end. While I am intentionally leaving out the names of companies, and my experience. Some have one merchant bank and account. Others have more than one.

Obviously running transactions through multiple is ideal to spread the risk and make sure you are never completely out of business. Same as you offer multiple processors on the cascade. That way all your nuts are not in one basket.

Ideally, people should want to get to the point of their own merchant account (if possible) and then you have the control. However, that means more back end headaches as you have to deal with fraud and such. So it is a trade off.

This is the online game when it comes to third party processing. No one is perfect, and occasionally there is issues. A lot of times out of the billing company's control and being dictated to them by the merchant bank.