Anyone have any info on how the US Government's bailout of Citigroup might impact overseas call centers? These overseas companies have support contracts with Citigroup. Is there a "localization" provision in the bailout arrangement?
Government bailouts' effect on foreign call centers
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Government bailouts' effect on foreign call centers
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I'm not sure if this is related but Accenture recently announced lay offs for contact center staffers in Manila, Philippines.Comment
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I think it can get really complicated since most large companies (the ones being bailed out) have a high likelihood of having at least a few operations outsourced overseas.Comment

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