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bloggerz 12-09-2008 06:05 AM
webair?
 
having some issues on my virtual account there.
any1 from webair pls contact me asap

Jensen 12-09-2008 06:08 AM
"Click here to Login to the Webair Control Panel to speak to a Webair technician."

fallenmuffin 12-09-2008 06:20 AM
What is your issue? Iframe and javascript embeds on all your html files? Been happening on my virtual webair account for a year ... :/

tranza 12-09-2008 06:22 AM
Bump for help..

seeandsee 12-09-2008 06:26 AM
hit their support

Va2k 12-09-2008 06:36 AM
their support for dedicated servers have been taken up to 14 hours don't know what they have done but their support has really went to shit on the dedicated side, so much that it maybe time to find another host! *shrugs*

Sarah_Jayne 12-09-2008 06:43 AM
Quote:
Originally Posted by fallenmuffin (Post 15166404)
What is your issue? Iframe and javascript embeds on all your html files? Been happening on my virtual webair account for a year ... :/
been there.....though, not for a long time since they last fixed it (knock on wood)

bloggerz 12-09-2008 06:58 AM
yes i have sent in support tickets but they don't seem to get answered fast. my sites been down for almost a week now and still no explanation or nobody contacting me.

cykoe6 12-09-2008 07:01 AM
Hummm I always get my Webair support issues handled via live chat within a few minutes.

WebairGerard 12-09-2008 08:07 AM
Quote:
Originally Posted by bloggerz (Post 15166378)
having some issues on my virtual account there.
any1 from webair pls contact me asap. yes i have sent in support tickets but they don't seem to get answered fast. my sites been down for almost a week now and still no explanation or nobody contacting me.
Bloggerz I see you have a ticket open and it's been replied to. ICQ message has also been sent to you. Please hit me up so I can assist you further and also keep in mind you can escalate a support ticket at anytime if needed and all managers will be alerted as well.


Quote:
Originally Posted by Fungus (Post 15166442)
their support for dedicated servers have been taken up to 14 hours don't know what they have done but their support has really went to shit on the dedicated side, so much that it maybe time to find another host! *shrugs*
Hey Fungus. With your dedicated server you can use Live Chat or call phone support for immediate assistance 24x7x365. If you have not done that or still have questions you know you can always contact me when needed. I'm here for you man, hit me up. :)

Lightning 12-09-2008 08:08 AM
Quote:
Originally Posted by Fungus (Post 15166442)
their support for dedicated servers have been taken up to 14 hours don't know what they have done but their support has really went to shit on the dedicated side, so much that it maybe time to find another host! *shrugs*
14 hours for support??? LMAO thats rediculas:1orglaugh

KraZ 12-09-2008 09:29 AM
When I had a shared account, I always used the live chat option. Problems were solved generally within minutes.

I have a dedicated server with them and I'm very happy with them.

Rochard 12-09-2008 10:12 AM
Quote:
Originally Posted by bloggerz (Post 15166519)
yes i have sent in support tickets but they don't seem to get answered fast. my sites been down for almost a week now and still no explanation or nobody contacting me.
This is why I love National Net.... I think they have a five minute promise to respond to tickets. They just fucking rock.

Here's a way to test your hosting company.... Call them up at 3am their time and see if anyone picks up the phone.

The Duck 12-09-2008 10:25 AM
Quote:
Originally Posted by Fungus (Post 15166442)
their support for dedicated servers have been taken up to 14 hours don't know what they have done but their support has really went to shit on the dedicated side, so much that it maybe time to find another host! *shrugs*
I have to speak up for webair here since their 24/7 support has worked well for me for several years and still does.

AliGbone 12-09-2008 11:45 AM
Quote:
Originally Posted by Rochard (Post 15167234)
This is why I love National Net.... I think they have a five minute promise to respond to tickets. They just fucking rock.

Here's a way to test your hosting company.... Call them up at 3am their time and see if anyone picks up the phone.
Ha Nat nets down more than they up! dey use to be good but now dey just overpriced and sucky

Hat off to webair they a the best host i have an i have a bunch :pimp

SpeakEasy 12-09-2008 01:02 PM
Quote:
Originally Posted by Rochard (Post 15167234)
This is why I love National Net.... I think they have a five minute promise to respond to tickets. They just fucking rock.

Here's a way to test your hosting company.... Call them up at 3am their time and see if anyone picks up the phone.

like alibgone said above, nat net may have been ok but now they are simply an over priced average host, and in fact has had more downtime than just about any other host including webair.:2 cents:

Va2k 12-09-2008 02:09 PM
Quote:
Originally Posted by WebairGerard (Post 15166773)
Bloggerz I see you have a ticket open and it's been replied to. ICQ message has also been sent to you. Please hit me up so I can assist you further and also keep in mind you can escalate a support ticket at anytime if needed and all managers will be alerted as well.




Hey Fungus. With your dedicated server you can use Live Chat or call phone support for immediate assistance 24x7x365. If you have not done that or still have questions you know you can always contact me when needed. I'm here for you man, hit me up. :)

Live Chat or call phone ??? Thanks Gerard, I should of used my brain that day instead of getting pissed and huffy and puffy didnt think about the chat or phone so I will take back what I said and say I am sorry for the remarks.

TheDA 12-09-2008 02:20 PM
Quote:
Originally Posted by Rochard (Post 15167234)
This is why I love National Net.... I think they have a five minute promise to respond to tickets. They just fucking rock.

Here's a way to test your hosting company.... Call them up at 3am their time and see if anyone picks up the phone.
It's the same with a lot of companies though. What's good for you might not be for someone else. It's the way of the world.

Oh and the 3am thing, been there done that. Email response time not sufficient either.

I am now happily with my host, but I do know others that have had problems with them.

Altwebdesign 12-09-2008 02:30 PM
webair have great support! props too them!

Vicky Vette 12-09-2008 02:39 PM
They have a toll free number, it's great! You can talk to a support technician at 4 am if you want to! It's 24 hours 1-866-webair1 - try it! They have been great with me!


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