MOJO Host... Anyone else seeing this?
 

Anyone else having issues with MojoHost?

Their site seems to be down, and everything else they're managing...

Can anyone confirm if they're up?

I hope it's something on my end...

Works for me.

Work from here. Send their support a trace so they can check your routes.

I hit it fine..no problems with mojo.

I had a problem yesterday where I could not hit anything on mojohost. I ran a tracert and there was a bad hop at level 3 and everything was up and running, it was just how I was getting routed there for some reason.

Cool, thanks all. As long as our sites are up, all is well... :thumbsup

This past week there have been a number of problems between RR and Level 3. Mojo was having a dns issue but resolved it asap. Apparently this issue between RR and Level 3 is ongoing. I had RR / Level 3 / Mojo on ICQ / phone for the better part of 6 hours on Sunday.

Good news is Mojo fixed their dns issue quick .. cant say the same for RR / Level 3 ... took them aprox 9 hours to get it resolved.

I'd hit them up on ICQ or send a priority ticket.

works fine for me aswell (UK)

Hi Tre,

All green lights tonight on everything, must have been something outside of our network. If you ever have a question of this urgency please simply phone support directly, even me if you like or add all of our techs to your ICQ list so that you can simply reach out that way.

US/Canada Toll Free 888-345-MOJO
International 1-248-233-2045
(simply press 1 for support)

My cell number as well as most of our support staff is also available and you are welcome to simply phone direct if there is ever a question of complete inaccessibility. Best place to start troubleshooting is to try your site first, our site second and if neither resolves then do a traceroute and give us a call.

Thanks!

Brad

The follow-up thread to this one:

MOJO HOST...Does Brad ever sleep?

:)

Usually... with one eye open! LOL j/k

Not tonight, I'm writing something for AVN. It's great but the problem is that it's about 4x the length they asked for. I'm going to have to take a tip from Project Runway and "edit, edit, edit!" It's virtually impossible to get this kind of work done during the day because of constant interruption.

so... good morning or good night, where ever you are in the world!

Brad :winkwink:

Brad is and his support team are absolutely amazing!

Always quick service and I would recommend everyone to you guys!


~ Chuck

why the fuck do people post support questions on a board, when mojo has support available by phone / ICQ or ticket

bizarre

you've seen him at the shows - the answer is no!
he's the man tho'
goes the extra mile!

thats because of the gallon of red bull sugarfree he drinks per day :winkwink:

Working fine here!

Hey Brad,
No doubt I would have called you guys first. Thing is, even your site was down for me last night and still is from my location. I couldn't even get to your site to log a ticket or grab contact info. Usually it'd be stored in my phone, but we're kind of new with you so this is the first issue I've had that I even needed to contact you guys on.

Your number's in my phone now, and I'm still unable to access your site, either of our programs, or our site network.

I'll call you from the office in an hour to try to get it resolved.

Thanks

Perhaps if you'd read the thread, you'd have known that even their site was down for me...
Actually it still is... I didn't have support info, nor did I ask for support in this thread.
I asked if anyone else was seeing this and mentioned that I hoped it was just something on my end.

Just asked for a second set of eyes and got a bunch of USEFUL responses, and one troll...

Must be my lucky day... :winkwink:

Brad is the man! His team is second to none.

Glad that we're speaking on the phone now! Our analysis indicates that ATT is having a a problem with at least Level3, Tata and HE at a peer point far out from our network. We have moved your route to Savvis and look forward to your call back after retesting. The affected ATT net block appears to thankfully be quite small and responsible for only 3-5 megabit worth of total outbound traffic from our network.

Wouldn't ya know it, the internet is a complicated place :)

Brad

:2 cents: :thumbsup

Thanks very much for locating my issue and helping to resolve it so fast.
I do appreciate the prompt response, and have added your number so I can call if this ever occurs again.

Stand-up support from MojoHost.

:thumbsup:thumbsup

TRe$yNFuL triggered an alarm so he was null routed yesterday in our cores... therefore, everything above is completely incorrect. It was not identified right away because we were not given an accurate IP when he first identified the problem.

LOL. Behave, Tre!

Brad

and that is why I have a dedicated box with mojohost. Great servers and great support!

Brad and mojohost rocks!!!!!! :thumbsup

...whaddya mean I can't ICMP people off the interwebs. :(