stupid support
 

Worst customer support ever

huda sagt:
is this the qnap support?
QNAP Support sagt:
yes please write your question here
huda sagt:
i bought the ts-409 1 week ago.
QNAP Support sagt:
yes
huda sagt:
my 3rd hdd seems to have a problem, it says 184 - unknown attribute - abnormal.
huda sagt:
it says the disk should be replaced.
huda sagt:
though it has no bad blocks after scanning.
QNAP Support sagt:
please replace it
Huda sagt:
what about warranty?
QNAP Support sagt:
please replace it sir

haha, what the hell.

lol that was really funny HAHAHA :):):)

Why didn't ya just replace it? lol.....

I guess I will have to replace it myself, because the distributor I bought it from is just as competent as the manufacturer's support team :)

The drive(s) inside the box is most likely made by seagate, western digital, maxtor (now seagate), hitachi, or samsung. You can find the serial number on the drive then contact the manufacturer and let them know the drive isn't working correctly. They should give you a RMA# so you can get another one from them. That way you don't have to go buy a new one.

Maybe he'd give you more information if you bribed him?

Dig until you find the e-mail or phone number to the director of operations. Send him a copy.

Bet you something gets done.

I hate when those fucking tech support people say

"Sir" "Friend"

FUCK YOU PAKI!

LOL yes but I dont want to deal with Samsung Hitachi or whatever. It's either the supid distributor I got it from or the manufacturer who has to replace that harddisk.
I guess I will send it back to the distributor and get my money back. Thank you European Union where the online-distributor is forced to take back the product within two weeks.

Why do these philipine guys always call you sir...

What the fuck??? That's ridiculous!

haha ... awesome ... give him a 2nd chance.

OK the distributor will take it back and send me a new one.

All that hassle for saving a couple of bucks...