CCBill ridiculous drama
 

Why can't the average level support people handle even the most basic of problems.

Dear Client,

Yes I am seeing no issues. If their is a specific example please forward that onto us. And we will be able to investigate further.

Regards,

Vernon A.
Client Support Specialist



------Original Message-----
From: [email protected]
Sent: 5/22/2008 1:43:15 AM
Subject: Re: {Ref #: #######} RE: Missing check

So your saying that over 150 rebills have just stoped dead in a one week
period?

Regards Michael

----- Original Message -----
From: "CCBill Consumer Support" <[email protected]>
To: <[email protected]>
Sent: Thursday, May 22, 2008 3:32 PM
Subject: Re: {Ref #: ########} RE: Missing check


> Dear Affiliate,
>
> In further researching your account, it appears to be paying out
> correctly. Please provide a detailed example if you still feel for this to
> be an error.
>
> Thank you,
> Juan S.
> Client Support Specialist


In my 10 years of useing CCbill never have I seen there customer support this bad even simple matters like missing checks have to bumped up to higher levels before a simple stop check and reissue can happen.
Can anyone here say that a normal affilate can lose 150 rebills in a week?
I can still see them when I login in my stats.

150 lost rebills in 1 week is not impossible but If those 150 were your only rebills then I'd say it's impossible. If you have 2000 rebills per month, loosing 150 in 1 week is very much doable.

Bake, please hit me up. It looks to me like they were asking for more information...

paulk @ ccbill.com
i c q 248615940

I rarely use email support myself. I pick up the phone, especially if that many rebills were missing I wouldnt bother with email. Paul seems like he is on the spot, and Sean S. is always there for me with any needs I have either by icq or phone. Email can sometimes be confusing and take much longer to solve an issue.

I have sent 5 emails with all the imformation that is needed. One would like to think when asked a question like 150 rebills have just stoped dead in a week that the support person would be smart enough to know how unlikely this was and maybe its time to look at this correctly.
How about you guys train you staff over there.
I shouldnt have to post this shit or ICQ Corvette ever time a simple problem occurs.It took 7 emails and an ICQ to Corvette just to have a simple check reisuied last week and now this shit.
Rant over

Err I don't get how the rebills have stopped but you can see them in your stats?

Why dont you call them?

Please forward the email correspondence to me so I can look into it.