Is CCBill Shaving Sales?
 

First, I am in no way making an accusation, only posing a question.

For the past few months I have been going through sales number daily and monitoring them. What I have found is changing in the sales numbers, usually differing for the reporting of the sales for the same day. The most common changes were in the "quick stats" reports. They seemed to be consistantly wrong. The thing that has now made me curious is that sales numbers from the past week have began to change, ie. yesterdays numbers in the weekly breakdown are double what the "transactions" report is showing and the day before has also changed.

The errors in reporting have never once been in my favor and like this week they sometimes are off by more than double the actual amount I am paid for.

To further add to my fustration, I have had several members email me and say that they couldn't cancel because "ccbill couldn't find their information." When I'd check my admin, I always found them. Several times I have called ccbill to find out what the deal was and they always tell me they have no explanation, sometimes it just happens.

I don't know how the ccbill system works but what "report" are sales first credited to? I would think the "quick stats" as they are supposed to be nearly real-time.

I have once again spoken to ccbill about this and as always was told "don't trust the quick stats" - what a bunch of bullshit. I have been complaining about this for months and I know for a fact I am not the only one.

Can someone please tell me that "there is no possible way ccbill could shave numbers because ________"

I have paid ccbill more than 50K in overpriced processing fees and that alone is a sting in the ass - I seriously hope there is a legitimate explanation for this because at the end of the day I would like to think of ccbill as a solid company that would never sink to the level that many adult companies do on a daily basis.

get a new processor if your not happy.

Is joo crazy, kid?

http://www.hategun.com/blog/images/suicideBomberKid.jpg

naa

ccbill fuckin rocks

normally I enjoy your post but -

that is the farthest thing from the right move here. That is the same as saying "if that sponsor is stealing from you just find another one" Companies need to be monitored and questions need to be asked. Simply finding another one doesn't solve the problem

overall they have been good, but I do remember IBill - and what happened with them was real.

Humm...
If you suspect this why not go and look up when that customer signed up?

if you have your own merchant, something like this isn't a problem...


(this isn't an anti-ccbill post, rather a "with your own merchant you have more control" post)

quickstats are not your final numbers it is a quick look into what is happening.

WHat I do wonder though is if rebills are scrubbed again. Sometimes I think it's "rebill rape day" A ton in que and then losing them even the ones that have been rebilling for a long time. The members want to stay but then lose them in the billing process. I wish we could cascade those as well.

Sebs

Now thats being creative :) If the processors are in, we're in!

P.S. I'd bet a lot ccbill isn't "shaving". They are one of the most respected companies in this business and one that I myself have a very high level of respect for. I would assume it is just reporting issues.

I Invented Cascading Rebills. Thats fucking brilliant.
Maybe you should not post on boards ya sound like a smart guy.

I am serious it would help. And I will take a free nats installation for the idea.. haha

I think program owners and affiliates that are on rev share can make 20% more money this way. (just a guesstimate)

CCBill isn't shaving they are getting paid no matter who sends the traffic

could there be a bug in their system sure but I doubt they are shaving

You can audit the user/pass that have been added to your site with the reports of the transactions minus cancellations to verify that users have not been added to your pw file that you have not been credited for. id be interested in the results.

Now, as far as the quick stats, I am told there was an issue with it that they are working on now and it should be resolved soon. Leave me your icq # or email address (or drop me or [email protected] an email) and well respond when the quick stats issue is resolved

Btw, the quickstats report is compiled from other reports, and the issue is likely with the transfer

Thanks

[email protected]

that is the problem - when the number are changing how can I be sure? If you logged into your bank account and your transactions were changing wouldn't you be a little concerned?

Why even have the stats in the first place if they have been malfunctioning for a long time. It only leads to false numbers and aggrivation. I don't want to have to print out multiple daily reports, side by side them, and guess what my sales numbers were.

This thread should concern affiliates also.

ya i remember ibill as well

man you know.. i made so much money with them.. o the glory days..

sometin gotta pay fer dat jet they fly around it :winkwink:

It's funny you mention this, because I recently called them on the phone regarding this exact same issue on two seperate occasions, and both reps said that exact quote to me as well. "Don't trust the Quick Stats, they are not real time, etc. etc.". :disgust

Three times that I can remember my password file has been either modified or erased and then quickly fixed when I called in. I am not a server expert, script kiddie, html pro, htaccess expert, etc, but I do have a little knowledge of just about everything. I can't sit here and tell you that I audited the server log files and found this that and the other but what I can tell you is things are going under the microscope.


fucking-around-and-business-discussion/823892-ccbill-sales-change-answer-phone.html

I have no axe to grind with ccbill I just want answers. I have been fed the same lines of bullshit for too long and the question needed to be asked.

you are not alone, this is the reply they are told to give. :2 cents:

hopefully this will get the ball rolling on fixing the problem.

fair enough, well get back to you shortly

I think you are a bit confused, I am not an affilaite

and yes, they do get paid regardless

I want to know why my billing options are changing, the other day I had a EU customer sign up for a billing option I've NEVER setup or ever offered.

That's true, but when you can see stats that indicate you are doing DOUBLE the sales volume in one area of their admin stats than the other areas, but you're being paid for the lower of the two reported volumes, then it's a bug that is not only confusing, but very curious. I've been with CCBill for over 8 years now, and I trust them, but this has me concerned, because in recent months sales volume has been way off the norm. About half of what it was just 4 months ago for instance.

sup corvette, hows it hanging

Convince the processors to do it and consider it a done deal :)

Since weeks we observe very serious problems with our sales.
Last issue which have let us handle and report to ccbill was a drop on sales from april 11th (friday) to april 12th(saturday). Running a wesbite since 7 years You can imagine we know it so well and know the sale figures pretty accurate. But those days we had a drop of 64!!!%. Fantastic update done, friday good sales, saturday should be even better but what happens? Sales fall 64%. This is not an accident. Of course all other possible reasons are excluded as we did check everything, servers, traffic, offline time etc.


I would never think ccbill shaves the sales. But why the hell someone else couldn't do that?
Maybe sales are taken to a different account or subaccount? Please hit ,me at ICQ. This issue must be solved. We are talking about millions already that maybe someone steals from several accounts to his own. If one guy at a bank is able to steal 5 BILION Euro why a ccbill employee can't steal several millions of $?
Hit me at ICQ we have to fight for solving the problem.

ICQ 159-071-366

They rock (when they rock), almost as much as CIVMatt's beer mug! :thumbsup

The bug with quick stats has been fixed and the numbers are now displaying correctly.
We made a change to one of the reporting systems. During the process the code was changed to pull the same data from two separate tables, and so the numbers showed as doubled when certain break downs in the quick stats were used.

There was never a problem tracking sales or displaying them correctly in the normal credit/check transaction report.

feel free to hit me up if you want to discuss further.

paulk @ ccbill.com
i c q 248615940

IBill didn't shave, they decapitated.

If you think CCBill is going to shave you're nuts.

We have been doing the 11 years and I can not predict when a day goes south or north. We know our median and mean but some days are off one way or the other, that why they invented statistics.

Sometimes is the internet, other times it's the NCAA tournament.

Yesterday was such a day. But when I think about this, it makes no sence at all.
Because when I loose a rebill - CCBill also looses money :2 cents:

The best way to know is do what Mark said. It's easiest to trust someone when you check on them from time to time. In the years we have worked with ccbill we have checked this a few times and it always checked out. CCBill is by far your best option if you dont have or want the hassle of a merchant account or as a secondary if you have one.

I've heard rumors of spyware that targets biller pages from ccbill and paycom...

Those days are awefull :Oh crap

I've noticed that they come on days where I also get a lot of Denials, so looks like when they turn up the scrub it's equal for both new joins and rebills.. would be nice if they'd at least seperate the two and not scrub on the rebills. :2 cents:

Would be nice if they'd also be more agressive in trying to rebill after a first failed rebill.. think I was told once that they give it a try a couple of days later, and then let it drop after 4 days ??
Heck, Those long time rebillers are gold, so try them every 1/2 hour instead dammit :winkwink:


Would imagine there could be a posible legal problem in cascading rebills in regards to using their CC info and make a "new" join at another biller ? but think much could be helped by just putting more into making those failed rebills go through.:2 cents:

CCBill.. any chance of looking into if an improvement could be made in the way failed rebills are handled ?

I have noticed a decline in CCBill sales over the past 30 days for sure.

Im just stating that if you dont trust a company is doing something right then the only smart option is go with someone you can trust. I will say that I HIGHLY doubt CCBILL would risk their status in the processing world to jab a few sales. Im sure all processors have their hands full trying to get it all right all the time. CCBill is solid In my book. If they go down pretty much kiss this industry bye bye. :2 cents: