Are you using ccbill regional billing?
 

We implemented it an immediately had people complaining that one Euro is worth more than one Dollar and wanting partial refunds. There is no way to change the ratio at this time.

Anyone else have the problem?
How are you dealing with it?

Just implemented it and so far haven't had that issue. How are they seeing your price in US dollars?

Our prices are currently on the link page to checkout. Yes we could remove that but not sure that is a good idea.

If you are going to use regional billing then it is false advertising, right?

correct

$29USD is not the same as 29 Euros and there is no method yet to reset the ratio so the difference is rather obvious to the buyer. They have set the ratios to be fair for other currencies close enough to not raise eyebrows but 1:1 Euro:Dollar, pretty obvious

I think the only way to use it is not using any pricing on tours and joinpage.
correct me if I am wrong please.
I am NOT using it btw.

That would be the only way I can think of using it in it's current form. Unfortunately that is not a viable option for sales and marketing. In my opinion people want to know the price before they click on the bill me page.

Course you are going to end up with complaints if you advertise a certain price before the signup page. Get rid of it or get rid of regional billing..

I had to turn it off, because as far as all the credit card products have to be set in USD the equivalents in EUR and GBP skyrocketed incredibly high.

The only way would be so you can fix the prices in different currencies upfront - to set up a fixed equivalent of the subscription price in different currencies.

Agreed although GPB seemed about right, the Euro is way off and as of now there is no way to adjust ratios.

I would suggest taking price off of your join pages and see what happens. We and our affiliates are just make more money on foreign signups so far. No complaints so far. We like to let them see the product and not have them consider price until they are ready to join.

We are testing it for few days now on one of our sites, by now its all fine. Removed the prices from join page and getting sign up for 60$ EU and 52$ from UK. Other countries are ups as well, such as CA, AU and Japan but not big jumps like with EU.

bumping, who else is also using it?

I got a couple sign ups for 44 EUR instead of the regular price 29,95 EUR, and no chargebacks.

But I believe the surfer should still know how much he pays though.

We are testing on 4 subaccounts and should have some statistical data by Friday. So far it looks very promising but does require dancing around stating the price before they clcik to buy.

A quick script to show a price based on region (acquired via ip geo targeting using a free country db) wouldn't be that hard at all.

We've added Regional billing to a few of our sites last week, and have seen nothing but extra income added to our bottom line. No complaints from anyone yet and we get at least 2-3 Euro/UK signups a day (adding an extra $7-$11 per sale) . We couldn't be happier so far. :thumbsup

yep, it makes things much simpler :winkwink:

Either take the price off of the join page or take down regional billing....If you don't, you'll continue to have pissed customers...I haven't had the price on the join page for YEARS with no adverse effects...

We removed regional billing for the same reason, $24.95 USD and $24.95 Euros are just way too far off.

We haven't implemented it.
We depend (to a large extent) on return customers who already know our pricing - and they'd object.
But the lower dollar has meant more non-US signups than ever - we see the same thing on our hard goods - all the Europeans (and others) see it as a "bargain" and are more willing to sign up or buy DVDs - meaning we've increased our total number of sales at the price point we were happy with before the Euro took off.

What about removing the '$' from your amounts on your tour, and indicating 'prices are in US funds unless otherwise noted'?

Hi Kevin,

couldn't you change it to like ?20 or something, would still convert to $30