how long would your sites have to be down for you to demand a refund?
 

Just wondering how long you would give leeway to a hosting company that is having hacking problems?

How long would you put up with having your sites down before you would demand the months hosting at no charge?

dreamhost problem?

after 48 hours i would be at another host

lol @ dreamhost problem

but i think if its a dos attack aimed at your websites then its up to you to wait or switch hosts, but if its something to do with someone else on your shared server, then just tell them you want to be switched to another server and move to dreamhost

Move on
 

Time To Move On

Hosting companies now are to reliable, if your site goes down for more than a minute, it is time to move on. The old days you needed to stay where you are but now, servers beware - the customer goes

David

In direct proportion to the amount of cash it costs me. If they are in a price range that dictates they are not oversold pieces of crap then almost any downtime is unacceptable if it is the least bit controllable.

I feel bad because they are trying hard to fix the problems, but they have on dc fixed finally after 3 days and I still am down on another dc.... they brought the servers back up quickly but getting the backups restored and all working properly has taken some time

such a hassle to move, and I have noticed that there seems to be a wave of hacking attacks across a few hosting companies recently

You would spend more time moving than updating.

To answer the original question, I highly doubt that if you look at the TOS of your host that you are entitled to a refund.

Credit on your next bill, sure. Refund, not likely.

This is news to me. Are you speaking from personal experience because if so, maybe you are the target, and not the host.

havent really had that problem thank god. Valueweb first ,then webair knock on wood.

Didn't take long to put that together :1orglaugh:1orglaugh:1orglaugh

48... not a second more1

FOUR years and not one problem with www.mojohost.com Brad , Corey and the crew rock

no, it wasn't targetting me, the problems were on other servers that I had nothing on as well

I even noticed one of my hosts (not the one involved in this problem) showed up with a screenshot of them hacked on one of those Turkish hacker websites

theplanet is one host that actually credits the SLA amount back to your card rather than just applying an adjustment on the next bill. I thought it a little unusual (and based on your statement, it probably is)

couldn't you complain to mastercard that they didn't deliver the service promised and chargeback if they don't treat you properly? I am sure they would rather settle with a disgruntled customer than go through the problems having chargebacks may incur

Could have something to do with their one year contract requirement. Just a guess.

Of course you could, but all the host has to do is point to the SLA/TOS.

48hrs id say

?? I've had 3 or 4 servers at theplanet over the years and have never been locked into a specific period.

The TOS can also be contested even if it says "no refunds", I had some serious problems with a new rackshack server a few years ago and resorted to initiating chargeback proceedings once I'd wasted several days with customer service trying to get the hardware replaced. I didn't have to go through with it as they promptly refunded my money upon hearing of the potential chargeback. Obviously they refunded my $ to avoid the chargeback rather than because they felt it was due.

1. I do not deal with theplanet. I scanned their TOS and thought it said a year contract, but upon a second look, I guess I read it wrong. However, Item 7 states a service credit is your sole remedy.

2. A new server has a better chance at a successful chargeback than that of an existing customer.

I host with National Net. My sites don't go down.

In our experience, no more than a couple hours per year is what we've seen. If you're having a problem with your sites being down or if you're concerned about them going down, you might want to consider Clonebox, which we're developing to not only serve in a back-up/disaster recovery capacity, but also to monitor your site, and should it go down, it will automatically take over, so your customers won't even be aware of the downtime.

Depends on the problem. I would usually expect it to be back up within 15-30 minutes of contacting them. Up to two hours for major things. After two hours I'd be pissed.

depends on what the host claims. If they guarantee you 99.9 percent uptime, I'd take a year / 8760 hours, divide it by 1000 and after 8,76 hours, I'd demand a refund. (Given that this year has been hassle-free until now)

I am still down on one dc, they got half of my sites back online (one dc)... I have been too busy to harass them everyday on it, but they already have icq and email and tickets so there is no excuse......

I have been loyal to these guys for almost a year, they had better give me some kind of consideration

I don't want to mention their names here because they post here and I prefer to give them 15 benefits of the doubt before I really get too upset(I know I am way too patient)

Unless you are on a dedicated server I don't see that there is any reason to bitch or request a refund. Things happen no matter what the setup. If they have treated you good overall and are working hard to fix the problem then I would stick with them.

If you don't like them just move. Why would a refund of hosting fees make you want to stay with a host that you think is doing a bad job?

Isn't an uptime guarantee based on a monthly period? If so, more than about 0.7 hours / 42 mins would be exceeding 99.9%.

Unfortunately not, at least I still have to find a host guaranteeing it monthly...they all do yearly so the can fuck up really bad once a year.

The refund and guarantee are a joke, since the financial losses due to the downtime exceed the money you get by far.

I am also with the planet, never had a single problem and been with them for years. It is crazy that so many people have problems with their hosting companies.

My provider datacenter is in Ohio, and it's all good.

Dont use places that oversell, dreamhost, hostgator, globat, etc

2 days, and I'll be moving out

half my sites are still down.....

they had the gall to still charge my credit card twice this week.......

the last email I had from them was a week ago saying "sorry, we are working on the problem"

I even saw their guy make a post or two here on gfy in some stupid time wasting thread.......... :mad:

24hours.. thats it!
In 24 hours you can replace a BUNCH of servers and fixx A LOT of stuff.. so 24 hours is enough to get your shit in order.

If he has time to post here instead of being 100% on your solution, you should out him HERE also ....:2 cents:

uptime guarantees cover network and power, nothing to do with an individual server FYI.
No host that I have ever heard of offers an SLA (Service Level Agreement) on actual server uptime because there's no way to without you paying a lot of money and having multiple servers mirroring the same content.

Anyways, so was it just your sites hacked? Could very well be that its one of your scripts' fault because it was insecure and had a hole in it. Very common cause of hacks.

Two words: Mojo Host.

Plus many more.

The fact that people think they can run a business with $9 hosting, or some other kind of virtual from these joke companies because "they're cheap" basically mean you are just one more piss ant chasing adsense dimes.

You'll be out of "da biz" in 3-6 months. So you are treated with the proper respect....none. :winkwink:

:2 cents: