A bit of good news from CCbill
 

As you all know I been going rounds with CCbill regarding the refund and chargeback issue. Their previous email was a bit twisted for me and I was concerned regarding chargebacks and refunds being in the same boat. After talking to them today I asked them to email it to me so I have it in writing. Well they did even better and updated their site regarding this issue

Here is the email

Steffie,

It was a pleasure speaking with you earlier.

Because of our conversation, We at CCBill have decided to update our FAQ page to reflect that refunds are NOT considered together with chargebacks to determine chargeback ratios. FAQ page located at http://www.ipsp-faq.com/

This change should be in place today.

I hope this answers your question and thank you for bringing this to our attention.

Best regards,

Douglas Wicks, Ph.D.
CCBill/Cavecreek Director of Sales
888-906-0666 x154

Ok I feel better now, (refunding some idiot from AOL right now who signed up twice) :1orglaugh

thanks steffie!!!:)

Hey babe I did what we were talking about yesterday check out EFH LOL

damn I still can't believe I went that route :Graucho

push push

I know many asked this question so pushing it up again

push push

Good info, thanks. :)

Now that was a huge mistake even to consider treating refunds and chargebacks the same.... They would be laying off 1/2 there staff within two (2) weeks if they did that. And a 1/3 more within 2 months. RonC would be answering the phones within 3 months.

It isn't really their decision, either way. I am sure Visa decides what counts as a chargeback.

looking really nice but why so cheap to join???

good job steffie! :thumbsup

because you know I am paranoid enough closing a site which was free for 6 years.

I don't have that much faith in my surfers as you do in yours.

Most of those are on my internal email newsletter to get info on new Providers and stuff anyway.

I keep looking at it and worrying that nobody is now coming to my site anymore urgh.

I am way to Paranoid with EFH



:helpme

Thanks for the follow up steffie, I know I was thinking about that all day today, and it even had me checking with other processors just in case. Think I am gonna stay put :)

Thanks again for following up.

AJ

if am not mistaken ccbill gives a refund and Visa has nothing to do with it....so they cut down on the charge backs.

Douglas Wicks, Ph.D.

Umm. I wonder what the PH.D is in..

one more push for the nightshift coming now on gfy

west coast good evening

europe, asia,, good morning

:winkwink: