Natnet problems?
 

What's going on with natnet the past couple days?

Their network is going up and down.

This one is really long. It's been about an hour now. :mad:

they say they have unexpectedly busy times lately that's why everything is more slow too

All our stuff is up and looking at our logs I can't see anyting special either.

When NatNet is down, our StatsRemote members get a 'service not available' message and we didn't get a single report about this in the last days.

Them boys at Natnet have been busy lately. Make sure you give them a ring if your shits not up. They have awesome support.

Hummm are they still having problems?

Apparently today they are having an issue with one of their load balancers. They hope to have it resolved shortly.

twistys.com doesnt load?

I'm so pissed. You guys have no idea.

my program doesnt load either!!!!!!!!!!!!

With a site as big as yours simple load balancing isn't enough....either get a
small scaled shadow setup somewhere else or I'd seriously look into using
a Content Delivery Network......:2 cents:

I'm being told i'm being DDOSED

Ouch.. someone mad about the whole tube thing maybe?

I don't think we went down either. We all kinds of systems in place to let us know if our servers go down and I got nothing.

Hey Shap, welcome to my nightmare. Claudia-Marie.Com has been getting DDOS'ed for over a week now. They have been slamming the holy hell out of us and actually took me down a couple of times. Fortunately for me I have an old school server guy on full time salary AND access to root (which natnet doesn't let you have on your servers) so we have been able to keep up with the dance and constantly adapt to the attack. Whoever it is, by the way, has a real hard on for it. He keeps coming in and changing his attack to adapt to what we are doing. If you'd like you can hit me up off the board and I'll give you some details of what we are doing to keep our business up and running. :)

Sorry to hear that shap......Just an another reason to spread your eggs over more than 1 basket. Good luck to you :thumbsup

we are back up and running now....

wtf is this true? that's like selling a house without a key to the door.

Hey Shap (and others).....

I have not even been into the office yet today and got a note to come check out this thread. Just from reading this thread I got a pretty good idea what is going on but I will check with my people at the office and see what is up.

I will follow up with you shortly.


--T

Actually, you are wrong. It is like selling you a house and 24 hours a day, 7 days a week, 365 days a year, having someone open the door for you. Who needs a key?


--T

Seems to be back right now :thumbsup

what can a guy do to prevent his sites from being DDOSed?

:helpme

Nothing, but when a site gets a DDOS attack, the host can do something for this man...

That's a cool thing to have, but I still want a backup key in case the one opening my door dies or is asleep or anything else when I come home.

Maybe you can have someone working on anything needed 24/7 within a few mins, but I would require root from a hosting company. You are 100% honest, I know that. But not being able to have root makes it impossible to check if the box is compromised or if someone is fucking with settings etc.

can I get my sites rescripted so they are resilient in some way?

i've been up 100%

Who needs root when you have a highly trained support staff? I've been with NatNet for YEARS and have never had an issue. Everytime something needs to be done, it gets done quickly and professionally by an on staff Tech over there, who knows what they are doing. Sure... I could do it myself, but at the end of the day, I have better things to be doing than fighting DDOSsers, routers and load balancers. Personally, backup keys are unnecessary with NatNet.

Hey Shap...

I just got the Post Mortem from my staff and you are right, everything seems to be back on track now. I am sure that our people will get together and try to find out exactly who is responsible for this and hopefully we can do something about it. With that said, however, all too often the people with the power to do something could care less if a porn site gets attacked. Sad but true.

I can assure you that the culprits were very good at what they do. Prior to today the largest DDOS attack that we fought was about 2Gbps...todays was more than 6Gbps....that much incoming bandwidth would bring most hosting companies completely to their knees....but most NatNet customers will not even know there was an issue. It is what you pay us for ;)

I am glad that the fallout was brief and hopefully it wont happen again. (crossing fingers)

As always, thanks for your trust and confidence. I am here if you need me.


--T

I have never been with a hosting company in the past 11 years that I am so satisfied with as I am with Natnet. I'm not getting paid for saying this. Natnet is the shit and worth every penny.

DDOS is hard to stop unless you have the equipment to handle it. Not all companies have the proper equipment or the capacity to fight it. When you have a DDOS attack that's when a real host is put to the test. In most cases it's hard to trace down the attacker since it's usually thousands of droids attacking from thousands of cable modems. But there are methods to combat such issues, that I am certain. DDOS do not happen for no reason, most of the time it happens after one party or a company has upset another.

I've been at NatNet for 9 years, I'll second this statement :thumbsup

Props to natnet for the support they offer, and their service seems top notch, however, not having a root to a system is totally unaceptable for me personally.
You may have people opening the door constantly, but sometimes those people just can't open the door fast/wide enough as you yourself can. In other words, tech dont know everything.

Well, I think our large customers base might disagree with your statement about "tech dont know everything" :)

But...I do understand that this is a personal preference for you and I respect that

-- Bill

I agree. All hosts are good untill you get problems :)

I think NATNET and ISPRIME are (the ones I know) who never let customers down in this aspect

That is true, BUT it is not true for the Natnet techs. I am just hoping that one of these days we will have a problem that they cant solve in a few minutes, so I really know that they are real like the rest of us :-)

*hugs and kisses*

I'm sure they know alot, but noone knows everything. Might seem odd to you, but if you aren't really a computer geek, what is "hard" and "problem" for you, is not for most of techies, and is usually very common request amongst customers. Once you go to the geek level is where it becomes tricky, and when you do need root.

Yes this is true, not everyone knows everything. This is why you have a team of techs who each know a lot. Put them all together and bang.. Problem solved

Ya know, Ladida, you are right.....nobody knows everything....this is why we have a staff of highly trained and specialized people that between all of them they know almost everything....we never claim to be perfect. Most people would rather have those resources available to them but then some people, like yourself, would rather do it themselves. We respect that. This is why our Managed Hosting would probably not be for you. This is why we still offer colo and non-managed services for people who would rather do it themselves.

If you would like to chat about what we can do for you please feel free to contact us and lets see how we can add you to the NatNet Family ;)


--T

The bottom line is, that people who insist on having root access so they can "double check the settings" or "open the door faster and wider" or "know more than the techs" are the kind of people who are going to save alot of money by using unmanaged hosting/colocation because they want to do everything themselves.

That's not natnet's niche. :2 cents:

that much bandwidth? its obvious who ya pissed off... RedTube... fear thy crooked path.... now you wont sue for content theft, will you sue for these other means?

Hmmm... the hosting company I use do everything for me. I just tell them on ICQ and they are on it within mins (or seconds).

And after they do the work I can doublecheck everything and make sure it's done the best way because I have root access.

Why would it be better without root access?! Sorry I don't get it.

Quoted for the truth. I was working all afternoon and didn't even notice the blip. Great job :)
WG

I agree 100% I would always like to have the option of having root even if it means being on an unmanaged box.

Can you tell me who these people are who can do something and wont? Because I have a class action lawsuit waiting for them, this is America last time i checked.

That thought sprung my mind aswell. I wouldn't be surprised if they had a small botnet army working for them with the type of network they run..

Other natnet things are not worth commenting since i know they are a great company, and i don't doubt the least in their abilities, just wanted to give my opinion on the root thing, since i would presume they maybe even lost some customers they shouldn't have cause of that :)

they lose tons of business because of the no root thing, they say they offer root accsss boxes, but its the same price... they just are protecting their proprietary installation stuff and their ability to manage boxes via passworded accounts..... thats one reason tihngs are easier... but they make life easier for them not the client, so if the client is bothered by this, then thats the problem, and it is a problem if you wish to run your own dns or something
and have to submit a ticket for every change.

I don't want to seem like I'm stuck on Natnet's jock, but I'll just mention this one last thing.

One problem with giving clients root access is that they can (and often do) screw things up really bad....and then the techs will have no idea what you did or how to fix it.
THEN the customer comes to the boards and bitches about their server being down because such and such host has shitty techs. (This happens alot)

If your reputation is based on your tech support, then you're probably going to want to make sure you have 100% control over the thing that your reputation is based on.

I know hosts who won't allow you to "throttle" the bandwidth on your server......because there's always some idiot who wants to run a 50mbps site on a 10mbps line to try and save money, and when your site is slow and unreachable and people check to see where it is hosted, they think the host or the host's network sucks.

Anyways, I'm sure natnet isn't losing sleep over the few customers they've lost over this policy.