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SteppenWolf

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#1

OXEO is down!

01-11-2008, 08:54 AM

Everything on white.oxeo.com is down since hours ago.
Please get your shit straight asap!!!!

Overall i have zero problems with them, but i dont like how this is looking.
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baddog

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#2

01-11-2008, 09:30 AM

oxeo.com is up
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LiveDose

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#3

01-11-2008, 09:36 AM

Originally posted by baddog

oxeo.com is up

Here too.

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SteppenWolf

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#4

01-11-2008, 09:43 AM

oxeo.com is up, some of their servers are down.
like white.oxeo.com where is all my shit. What a shitty day.
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baddog

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#5

01-11-2008, 09:58 AM

Have you contacted them? What did they say?
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boneprone

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#6

01-11-2008, 09:59 AM

if it aint white it aint right!

I personally prefer negro.oxeo.com

its more stable

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boneprone

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#7

01-11-2008, 10:00 AM

im sure it will get fixed. those guys are great.

keep us posted.

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SteppenWolf

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#8

01-11-2008, 10:05 AM

Still down almost 4hrs now
Not that i dont like Oxeo, they've been great with me so far but you know how the hosting biz is... a downtime and all previous work goes through the drain.

I cant contact their support also, i hope someone from Oxeo comes here to update us on the situtation.
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~Ray

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#9

01-11-2008, 10:07 AM

they are on icq support 24/7

161954530 - matt - oxeo support

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FrankWhite

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#10

01-11-2008, 10:11 AM

Originally posted by SteppenWolf

Still down almost 4hrs now
Not that i dont like Oxeo, they've been great with me so far but you know how the hosting biz is... a downtime and all previous work goes through the drain.

I cant contact their support also, i hope someone from Oxeo comes here to update us on the situtation.

did you try their support icq # ?
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SteppenWolf

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#11

01-11-2008, 10:20 AM

Originally posted by AdvertisingSex

they are on icq support 24/7

161954530 - matt - oxeo support

~Ray

Dont use ICQ. But i got a friend with the same issue and he spoke with them. An HD failed on that server along with the raid controllers so they are replacing the whole stack from the backups.

Hope its up soon. Will update everyone.
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SteppenWolf

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#12

01-11-2008, 11:09 AM

5 hrs so far.
Bump for an answer.
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PlayaPlaya

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#13

01-11-2008, 11:11 AM

Originally posted by SteppenWolf

Dont use ICQ. But i got a friend with the same issue and he spoke with them. An HD failed on that server along with the raid controllers so they are replacing the whole stack from the backups.

Hope its up soon. Will update everyone.

Its an isolated issue with the virtual server that you are hosted on, support is working to restore everything from backups. You can reach our support 24/7 via icq 161954530, email [email protected] or telephone 212.812.9073.

You can also contact me directly at [email protected]

Best Regards,

Michael Volozin
Oxeo Hosting
www.oxeo.com
Direct: 212.812.9073 ext 901
ICQ: 150013894 | AIM: MikeOxeo
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webair

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#14

01-11-2008, 11:28 AM

Originally posted by PlayaPlaya

Its an isolated issue with the virtual server that you are hosted on, support is working to restore everything from backups. You can reach our support 24/7 via icq 161954530, email [email protected] or telephone 212.812.9073.

You can also contact me directly at [email protected]

Why would he do that when he can come here and post this thread, get absolutely nothing accomplished except wasting even more of your time when you could be fixing his issue had he contacted you privately?

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SteppenWolf

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#15

01-11-2008, 02:28 PM

Still down.
8hrs so far.

Bump for a solution.
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baddog

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#16

01-11-2008, 02:31 PM

Originally posted by SteppenWolf

Bump for a solution.

Solution? Smoke a bowl. Sometimes things are out of your control. Sounds like this is one of those times.
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TidalWave

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#17

01-11-2008, 02:33 PM

the solution is in progress. restoring a server with full backups is not an easy or quick job.

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SteppenWolf

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#18

01-11-2008, 02:33 PM

Originally posted by baddog

Solution? Smoke a bowl. Sometimes things are out of your control. Sounds like this is one of those times.

I know how it is but it's so frustrating. Having your hosting down is a real proof of your character.
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webair

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#19

01-11-2008, 03:08 PM

solution - call oxeo!

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SteppenWolf

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#20

01-11-2008, 03:55 PM

No. I won't call. It's clear they are working on the issue. At this point, im just measuring how much time a company like Oxeo takes to react over a problem of this magnitude, so all the community here is aware of that info.

So, almost 10hrs down now.
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Herb Kornfield

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#21

01-11-2008, 05:16 PM

I dont get why posting about this for 10 hours down and not a call in.

That's just silly.
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st0ned

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#22

01-11-2008, 05:21 PM

Originally posted by Herb Kornfield

I dont get why posting about this for 10 hours down and not a call in.

That's just silly.

No kidding.

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sandman!

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#23

01-11-2008, 05:22 PM

im guessing you have no idea how long it can take to rebuild an array from a backup

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SteppenWolf

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#24

01-11-2008, 05:25 PM

Originally posted by Herb Kornfield

I dont get why posting about this for 10 hours down and not a call in.

That's just silly.

I told you why. They found the problem already and they were working on it. And I was informed as well. So a call from me wouldnt solve the problem unless i could magically transfer a brand new HD with all the previous content by phone to them.

Since that was not the case i decided to keep everyone informed here about the time to issue this problem by Oxeo.

It's just getting fixed, so the aprox. time they took to address the problem was 12hrs aprox.
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SteppenWolf

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#25

01-11-2008, 05:27 PM

Originally posted by sandman!

im guessing you have no idea how long it can take to rebuild an array from a backup

I dont, but 12hrs seems an awful lot of time to me. Specially if you have a 100% uptime guarantee in your website.
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baddog

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#26

01-11-2008, 06:09 PM

Originally posted by SteppenWolf

I dont, but 12hrs seems an awful lot of time to me. Specially if you have a 100% uptime guarantee in your website.

There is never 100% uptime even if they guarantee it. I would guess that you will get a discount or waived monthly fee if you asked. Would need to look at their TOS.

Dude, some things take time, and if this is a huge server with a ton of users on it, yeah, it may take even longer.
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