ePassporte - Shit is about to hit the fan...
 

I am guessing there is going to be a shitstorm of unseen proportions around here very soon, if those business account wires do not start coming in over the next couple of days...

http://www.gofuckyourself.com/showthread.php?t=773085

Is there any word from ePass on this?

Bump cuz Juicy killed GFY

Juicy Polish Pie

the amazing thing is there isnt a single answer to any epassporte situation recently. it's scary to know that michael was the only person holding it together for so many people. my issue is a small one, but its been 2 weeks and hasnt even come close to being solved.

:( :(

We want Michael O back nowww!

I've been dealing with Pearl at epass and she's been fantastic. Our wire went thru with no problem and she was very helpful. I know this doesn't help you guys but just want to shed some positive light on the situation. The wire i was referring to was a wire out from epass to us.

This pretty much affects everyone that is being paid as an affiliate by ePassporte, as some sponsors will soon ( if not already ) have difficulties, even with 2 weeks backup in their accounts.

i was just speaking to michael the other day, what is he on holiday or something?

yep, should be back in about 6 or 7 days.

I am laughing my ass off now.

i can't believe that Michael O goes on vacation and epass falls apart... Doesn't make me feel too safe with them having my $ ya know...

Good timing for Michael!! Honestly, I'm glad he didn't have to handle all these complaints and angry customers!! I sure hope they are paying for his entire vacation from doorstep to doorstep - he deserves it!! His ICQ will crash when he gets back with the overload of messages he must be getting :/

Its too bad that someone who knows michael personally can't get ahold of him and let him know there is a problem of epic proporations that needs to be dealt with.

From what I understand, he handles personal accounts only. He goes above and beyond for the company - they should certainly be able to handle a 'Customer Service' fiasco when he's not around. What if he quit tomorrow? How long before clients get some customer service?

He's entitled to his vacation without feeling guilty that he's not around to help when something goes down. It's up to them to handle this professionally when he's not around. He can't always be around dodging the bullets for them.

Someone at Epass should step up to the plate and give the people demanding answers some friggen answers. This is money we're talking here - money destined to go to a multitude of affiliates a few days ago and yet again within a few days. It's not some $10.00 banner job where the guy dodges you with a few excuses and a 'DND' on ICQ.

Not trying to attack anyone there, but you they should seriously reassess their M.O. with PR & customer service. This is totally unprofessional - period.

:1orglaugh:1orglaugh:1orglaugh:1orglaugh
he isn't the owner of epass....
he is an employee, and he is on a vacation.

Not to mention he probably already knows about the "Problems of Epic proportions" as it seems to be their standard Operation Procedure.

Being pretty won't get the epassporte girls out of this mess so don't expect to see any of them breaking a nail replying here. If you go to a show I'm sure shaliza would be happy to flash her pretty eyes and some cleavage to try and make people forget about this. That's what happens when your staff is hired for looks instead of skill. Chris Mallick hires with his cock instead of his brain.

Don't know all about that and quite frankly, who they hire or fire is not my business. Not personalizing it either because I really don't know who does what and why they don't do what they should do.

My point is that a company with fiduciary control and entrusted with hundreds of thousands & millions of dollars - they seriously need help with communication skills & projecting a professional & safe, financial environment.

I've never seen any financial institution, big or small blocking their ears and close their eyes and pretend nothing's happening. The fact that they depend on one man to make them look good and pacify hundreds/thousands of affiliates or program owners (and he does a damn good job) is quite sad.

6 days and no response to a simple question about my account. Not too impressed.

what a fucking joke that company is.

I am getting all of my payments just like normal.

That sucks, hopefully they get this straightened out for all you guys. I'm glad I've never used them. :pimp

I hear it's beacuse Michael is on vacation, these wires are not comin in, when is he coming back anyway

According to his ICQ, he's coming back Oct. 8th.

That's 6 days too late to get our affiliate Epass payments out.

Needless to say, we'll be dropping Epass as a payment option.. Sad thing too, but I refuse to be put in this position ever again.

On the last epassporte thread I saw here, Michael gave an answer in a matter of seconds.

Is there any word from ePassporte about anything? Other than that Keyser guy coming on here and posting "Please hit me up via X and I will get it taken care of? Now they have even eliminated that.

I've gotten all my payments as usual.

The only people posting negative information in this post, do not run programs.

Gee....seems a little convenient. :disgust

I don't get it? I don't run a program and i only have a personal account but i haven't been able to load funds from my credit card for something like a week now. People who don't run programs still have bills to pay...

No shit. Maybe its just me but if i got a call from a friend saying all hell is breaking lose and people really need to know whats going on i'd take a few hours from my vacation to do something. Michael is great, don't get me wrong but this is fucking retarded. I am losing money because of this.

What she said.

http://www.gfy.com/newreply.php?do=newreply&p=13174479
 

All I can do is to suggest you call the business account office at: +1.416.703.7200
Office hours are Monday - Friday from 10am to 7pm

Yes, I guess MethodCash is no longer a program, judging from your post. :)

From what others have said that would seem to be a waste of time. I just want to know why this is happening and when it will be back. Mostly the latter. If this was just my account it was happening to, I would agree that calling would be the answer but since this is happening to everyone, and surely they know why its happening and what they need to do to fix it, i don't get why they just don't tell *someone*. Unless they are a sinking ship...

their support is just sad.

I was about to get an Epasse account.
having second thoughts.

up up and away...

Payoneer.com

we're all doomed

Well, a friend of mine turned me on to his Epass account manager, and she looked into the wire yesterday, and today it was credited to our account.

Still VERY odd that it took this long to get done, as it's always been a 24 - 48 hour process with them.

i've heard from 10 different programs this is all bullshit

epass is fine

& all my payments have showed up

so fuck all the haters

<--- received all the payments he was expecting.

Got paid yesterday...

You know, I used to see JFK pop into every epass complaint thread and post that he loves his epassporte. Then he got his account robbed for a grand or so. Having seen him post that since.

Moral of the story: just because it works for you now doesn't mean you won't get hit by their incompetence.

well it was $2499 to be exact and as I stated at the time, I did not feel it was their fault ! I stopped posting in Epass threads up till now, because people felt I was shilling for them. I still have and LOVE my Epass account:thumbsup:thumbsup

Big news is coming very soon.

I've had some issues with them funding my business account, but they were eventually cleared up (usually took a few days, one of the problems was my then banks fault). The last few wires I sent in were posted within a day or two. :2 cents:

You know what is bad about this is why you all continue to tolerate their substandard service. Its like the company that takes your money for a rush order and eventually ships it a month later. Not acceptable. The fact that ePassporte eventually fixes their problems - sometimes in a day, sometimes a week, sometimes a month - is irrelevant.

and what big news is that ?