A Somber Moment This Morning.
 

I come in to the office this morning to a message left on our customer support line overnight. It was a woman calling in regarding an account "her son signed up for."

"Great," I think... another mother complaining that her underage son stole her credit card to make a fraudulent purchase, and some how thinks we're to blame for it all.


I dial in the numbers... she picks up, and it turns out I couldn't have been more wrong.

Her son was sent to Iraq 3 weeks ago, and was killed in action a week after he arrived. She was looking to get his financial matters in order, and so I helped her as I was able.

I knew the last name sounded familiar... I remember talking to the same user the week before he shipped out.

Kinda somber when the reality of what's going on hits you like that.

If you can, just comp the sale.

Sad call to handle.

Wow! That is really sad...

ADG

That really sucks. My brother-in-law just came back from two tours in Baghdad and a tour in Afghanistan. He Say's we don't see 1/10 of the shit that is going on over there.

What sucks about the story also is the embarrassment that his mom has to know what porn sites he was a member of. That kinda sucks too.

I hope they bring those boys and girls home soon.

Wow, that would really suck to have to deal with.

wow sad indeed, I would have refunded her and sent some flowers at the very least :(

That really sucks.

I had a similar situation happen to me several years ago. I had just started a part time job working for a call center. On my second night the calls we were making were to people in Florida asking them to contact their congressmen and urge them to oppose a cigarette sales tax increase that had been purposed. Obviously the company I was working for had been hired by the tobacco company.

I call a number and a woman answers the phone. I ask for a Bob and she says he is not there asks who I am. As per the script I tell her my name and that I am calling on behalf of phillip morris tobacco. She then says, "he died from lung cancer about 6 months ago." I didn't know what to say. I just said, "Oh, I'm sorry to bother you." I hung up the phone and told them I needed a different assignment. They didn't give it to me so I went to lunch and never went back.

Damn that sucks

That's so sad :(

I wouldn't buy it....i did customer support for a 3k+ active member site, & the shit i heard would make you both cry & laugh.

Check his name v.s. the official death roster.