epassporte phone support
 

when did it get a menu???

still crazy long hold times but whatever:helpme

I made a post about it yesterday... hang up, no one is going to answer... I was on hold 3 hours straight, left the phone on speaker while I worked.

What fools they are. Everyone who is upset with them should call them on their toll-free line (do they still have it?) and stick it on speaker and let it go.

The companies I have worked at (or managed phone systems for) always put in a rule to drop calls after 30 to 60 mins of uninterrupted hold time, so that people cannot call and just sit there and run the phone bill up. Sure, most companies pay a couple of cents a minute for WATS these days, but if you piss off enough people and they decide to cost you some money, they can all just call in and sit there on hold and run your bill up. 24 trunks @ $0.029 / min with 36/6 billing will cost $0.69 a minute, or $41.76 an hour. If people do this every day just from 10 PM to 6 AM, thats 8 hours and it will run them $334.08 a day just for their night time phone bill. Or, $10,022.40 a month. And if they have a bad rate on thier long distance, i.e. did not shop around and are still paying a dime a minute or even a nickle, haha, they'd better bend over.

well i got thru in about 45 minutes
but the guy was a douche bag

i got a deep voice but yet he kept calling me ma'am
and i gave him all the info on my account and i tell him my issue and he says your balance is XXX and says is there anything else i can help you with
and said "yea my issue .." he goes "oh" lol