ePassporte sucks ass "The reps here have no authority"
 

Duh?

What DO those lazy bastards doing at the other end of the line do there all night and weekend?

What kind of FUCKED UP company tells you, "yea, it's our fault .. but the people here can't do anything to help give the money back that WE took by MISTAKE, except put in a ticket. We will try to reply within 48 hours .. and... I SWEAR TO GOD she told me, "well, you should have called earlier if you wanted help".

Yea, that was the shift supervisor, a young lady named "Andi".

Yea... LOL. Real competence there..

Well, I guess they'll be happy to hear me on the other end of the line come bright and Monday morning when their corp. office gets in.

I swear to god I have never seen such a useless group of people in all of my life, than their 800 line "support" or whatever it's supposed to be ...

Bump please, for the cause..

:mad:

A-S-T

buster was here

Hey Buster :thumbsup

When you give nobody the authority to make a decision, it makes it much easier to avoid responsibility.

hay is for horses got any carrots?

I apologize if the Customer Support wasn't up to standard, please email me at [email protected] and I will do my best to get the issue solved.

Who owns epass now ?

i second that. i would fire the complete cs and put michael o in charge. i'm sure you'll never hear any complaints... :thumbsup

how can i help u today ? sir

Sorry you're having probs.

eBay and ePassporte seem to take similar approaches to customer service.

I have $2.53 in ePass right now and want to spend it on something?

without you, epass would be lost....

Man Mike I hope they pay you very well.

Bump for the cause!

Yep, yet another 48 hours ..

... again, "someone will call you back within 24 - 48 hours". LMAO. Mexicans are more responsive than your people Michael... I got names.

Do you know that you have people there who don't even know the supervisor's names when you ask for them in person? LOL

Conclusion: ePass SURE doesn't have a fucking problem taking YOUR money when their system THINKS you owe it, but just try to get your hard earned shit back !

I think they're having money problems.. bookmark this.

Oh I almost forgot .. and BOO on you guys!

Your main corporate line goes straight to the techs now?
Press 1 for Tech.
Press 1 for Bill?
Oh my, those techs are holding your shit together!

And NOW those techs are the ONLY ones on the main company directory!

Imagine those poor guys coming in to get all your hatemail... and they are good guys, they don't deserve to handle those calls.

Think about it!

Well, I for one am happy to call your 877 "support" and make them cry until they can't stand it any more and they hang up.

Keep the money, this is worth it.

Oh and Michael, I have support emails from reporting a stolen card over a year ago that have never been answered (I can prove that). I'd much rather handle this here, or on the phone tomorrow when I call Cali., than to leave it to email someone for help..

JMO

I will check in here again in 24 - 48 hours, LOL :)

.

... and I REALIZE they are not "Michael's People" too, Unfortunately for Michael, he's the closest one to grab for anyone here who has a problem. :)

Michael,

Could you please hit me up when you have a chance. I never got a reply from my e-mail.

Thanks in advance!

:)

Sorry for the offtopic. Michael O, is that possible to reach you on ICQ?

bump for you buddy. hope michael can help you, he is the best

It appears you have the number to the Tech office.

Can you please email me your UserID, phone number, UserID and if you have a ticket number?
Then I will make sure you are contacted first thing tomorrow morning.

tranza

I will message you in a couple of minutes you can also email me at [email protected]

cyberxxx
You can contact me on 95431302 or email me at [email protected]

My Props to you Micheal for comming forward to help this dude :)

bump! bump!

epass sucks ass and is going under.

fuckk you

jesus i been on hold for 3 hours straight, the site sais 24/7 and the automated msg sais someone will be with me shortly... 3 hours so far and nothing.
Michael, I left you a icq please contact me. I have a very simple issue I need resolved on a personal acct.

Anyone still using ePassporte has NO right to complain. I have warned people against ePassporte for the longest time as have many, many others. Those of you still fucking with this dead skunk of an outfit deserve what you get.

You guys can take care of my account anytime you want, been waiting about a year now. :321GFY

I haven't had any trouble with epass for like a year. Ever since I went through their verification gauntlet that lasted almost 3 weeks. For the time being, any sponsor that stops using them I stop promoting, unless i'm really making a killing with them.

Yes... You bitch now... But every time one of the "unauthorized to rip you off," reps can't steal your cash from your account you give no thanks?

when will epassporte be fixed so I can withdraw my money and have it go into my bank?

this threads about epassporte seem to never have an end...

funny - lots of people say this and that about epassport but the only REAL fact I know is that I've never had ANY problems with them. EVER.

and I know a LOT of other adult webmasters that think like that too and USE them.

Can Micheal answer this? I understand some downtime but a full week is crazy

Only in your wild dreams.

Well depend what kind of bussiness you do.For example if you receive payment from sponsors only,and your operative system doesnt have any holes you wont lose your money on epassporte.