N.Y. attorney general accuses Dell of fraud
 

Dell is being accused of making false promises to customers to drive sales, according to a lawsuit filed Tuesday by New York Attorney General Andrew Cuomo.

link
http://news.com.com/N.Y.+attorney+ge...3-6184057.html

if you live in New York and own a Dell you could be part of this lawsuit.
give it a read.

Two Dells at my office at home and I live in NY. Will probably only put money in the pockets of some lawyers.

from what I read in that article and others Dell sounds pretty crooked.
I've long since learned not to use customer support, its only a runaround.